4400 S Western Ave Reviews

Lied about being in norman

Terrible service. They don’t take AMEX and didn’t say so until after the repair and ready for payment. They took the part back out before trying to find a resolution. Wouldn’t recommend using them.

The technician was orgamented and did not hook back Up the dryer. My husband had to do it. This technician was very lazy and did not want to do his job.

Neither Josh or James filed the paperwork correctly, delaying my claim a week, then the job was not finished…no wonder Sears is bankrupt

Ai is stupid. And way too high for labor. Will never use again and tell everyone to never use sears total rip off!!!! Not even a one star!

Waaaaay overpriced!!!! Tarance my tech was awesome, but price was utterly ridiculous

Didn't SHOW!!

I'm still waiting for my refund over a month now and still getting the run around. Never diagnosed or fixed the problem and rescheduled me 5 different times for a washer. If I could give no stars I would. This service is terrible. A far cry from the sears before the bankruptcy. Update- I've called over 20 times in the last 30 days and still no refund. I guess I'm just going to have to get a lawyer since I can't seem to get my money back

This was the biggest waste of time. They require you to choose an 8-hour window to repair your appliance. They canceled my reservation 2 hours into my window. I missed a full day of work because of this, and I had to reschedule. I reserved an additional 8 hours another day for THE SAME THING TO HAPPEN AGAIN! They canceled 2 hours into my appointment time. I've missed 16 hours of work. I called the customer service number, and they were absolutely not helpful. They empathize with you and provide you with no solution other than to reserve another 8-hour window. The local service company called me to try to schedule after all of this, and I refused as I do not trust this company. Don't waste your time, and don't waste your time calling customer service like they offer on these reviews because you're not going to get anywhere.

Randal’s communication with me regarding his arrival time was priceless. He stayed in touch with me all day until he arrived at 5:15 pm. He diagnosed the problem on his first visit and I was thrilled that he was the tech that returned to install the parts on my dryer. I give Randal five stars, but not Sears Home Appliances. I’ve had 12 months experience with Sears repair service, unfortunately, with a different appliance that is under warranty. It was not my choice to use them but since my appliance was still under its one year warranty I had no choice. I do not know how they stay in business. Their app does not work correctly. Their notification and tracking of the techs arrival time is an absolute joke. If Rob, the service tech manager, would like to contact me, I’d be more than happy to discuss the 11 service calls I’ve had with Sears (9 for a GE refrigerator and 2 for an Electrolux dryer). Yes, I’m having bad luck. I have learned the hard way that the one year included warranty I got with the appliances is a nightmare, through Sears. The scheduled repair times come via email. They tell you your appointment is from 8-5. The morning of your appointment you receive an email that your tech is on their way and your window is now 10:53-1:57. I’m just giving examples. An hour later, through refreshing the email, it tells you your appointment is 1:13-3:27. Then you might get another that says the scheduled arrival time is 2:22-4:14. Then another for 5:20-7:18. And this is the way it goes. For each repair date you prepare yourself to take off work but you don’t know when. If you have a good tech they will call you and give you a heads up. If you get an imbecile you’ll get one call at 9:10 am and wait the rest of the day only to get an email at 4:35 pm that your tech (TERRANCE) arrived at your house and you weren’t there…when the whole time you haven’t left your house and were sitting on your front porch at 4:35 pm when the tech supposedly rang your door bell. There is ABSOLUTELY NO WAY TO REACH SEARS HOME APPLIANCES AND TALK TO A PERSON. Their notifications come via emails you have to keep checking throughout the day to see if the arrival time has changed, which it does THE ENTIRE DAY. I was lucky enough on one of the 11 visits to be a morning appointment. The rest got moved later in the day, two of them after 5:00 pm. Once, AND ONLY ONCE, I received a text with a map of where my tech was and I was able to follow that gps map that day until he arrived. Out of the 11 repair visits I only got the text communication once. Sears is no longer the Sears it was ten years ago. Growing up, Sears was a household name. My grandparents and parents purchased EVERYTHING from Sears. My first home was equipment with Kenmore appliances. In the past three years Sears Home Appliances has become a joke. I CANNOT EXPLAIN THE INEPTNESS OF THEIR home repair service.