4400 S Western Ave Reviews

Didn't SHOW!!

I'm still waiting for my refund over a month now and still getting the run around. Never diagnosed or fixed the problem and rescheduled me 5 different times for a washer. If I could give no stars I would. This service is terrible. A far cry from the sears before the bankruptcy. Update- I've called over 20 times in the last 30 days and still no refund. I guess I'm just going to have to get a lawyer since I can't seem to get my money back

This was the biggest waste of time. They require you to choose an 8-hour window to repair your appliance. They canceled my reservation 2 hours into my window. I missed a full day of work because of this, and I had to reschedule. I reserved an additional 8 hours another day for THE SAME THING TO HAPPEN AGAIN! They canceled 2 hours into my appointment time. I've missed 16 hours of work. I called the customer service number, and they were absolutely not helpful. They empathize with you and provide you with no solution other than to reserve another 8-hour window. The local service company called me to try to schedule after all of this, and I refused as I do not trust this company. Don't waste your time, and don't waste your time calling customer service like they offer on these reviews because you're not going to get anywhere.

Randal’s communication with me regarding his arrival time was priceless. He stayed in touch with me all day until he arrived at 5:15 pm. He diagnosed the problem on his first visit and I was thrilled that he was the tech that returned to install the parts on my dryer. I give Randal five stars, but not Sears Home Appliances. I’ve had 12 months experience with Sears repair service, unfortunately, with a different appliance that is under warranty. It was not my choice to use them but since my appliance was still under its one year warranty I had no choice. I do not know how they stay in business. Their app does not work correctly. Their notification and tracking of the techs arrival time is an absolute joke. If Rob, the service tech manager, would like to contact me, I’d be more than happy to discuss the 11 service calls I’ve had with Sears (9 for a GE refrigerator and 2 for an Electrolux dryer). Yes, I’m having bad luck. I have learned the hard way that the one year included warranty I got with the appliances is a nightmare, through Sears. The scheduled repair times come via email. They tell you your appointment is from 8-5. The morning of your appointment you receive an email that your tech is on their way and your window is now 10:53-1:57. I’m just giving examples. An hour later, through refreshing the email, it tells you your appointment is 1:13-3:27. Then you might get another that says the scheduled arrival time is 2:22-4:14. Then another for 5:20-7:18. And this is the way it goes. For each repair date you prepare yourself to take off work but you don’t know when. If you have a good tech they will call you and give you a heads up. If you get an imbecile you’ll get one call at 9:10 am and wait the rest of the day only to get an email at 4:35 pm that your tech (TERRANCE) arrived at your house and you weren’t there…when the whole time you haven’t left your house and were sitting on your front porch at 4:35 pm when the tech supposedly rang your door bell. There is ABSOLUTELY NO WAY TO REACH SEARS HOME APPLIANCES AND TALK TO A PERSON. Their notifications come via emails you have to keep checking throughout the day to see if the arrival time has changed, which it does THE ENTIRE DAY. I was lucky enough on one of the 11 visits to be a morning appointment. The rest got moved later in the day, two of them after 5:00 pm. Once, AND ONLY ONCE, I received a text with a map of where my tech was and I was able to follow that gps map that day until he arrived. Out of the 11 repair visits I only got the text communication once. Sears is no longer the Sears it was ten years ago. Growing up, Sears was a household name. My grandparents and parents purchased EVERYTHING from Sears. My first home was equipment with Kenmore appliances. In the past three years Sears Home Appliances has become a joke. I CANNOT EXPLAIN THE INEPTNESS OF THEIR home repair service.

I waited all day for an update from the Technician or Sears. Couldn’t get any help from their site or telephone because it’s all automated. Around 7p still heard no updates even though the service window was between 8a-5p. Canceled my service, won’t bother reaching out to Sears for repair again

Garbage company. Maybe one good guy among them. Had countless interactions with them, and they’re lazy to the point of not even knocking on your door

Charged me for service and a part (that was the wrong part), lied about the service agreement and did not repair my oven. It cost me over $350, they would not refund any of my money and kept the part.

Unfortunately I have to give this a star. THE WORST EXPERIENCE AND CUSTOMER SERVICE I have ever had in my life. I have been waiting for 6 long weeks to get my dishwasher fix. I’ve had at least 7 service appointments. Out of these 7 service appt 4 of them were last minute canceled and rescheduled. I have taking off work early 7 times because either it was rescheduled or a part needed to be ordered or the tech broke the part and it had to be reordered. When you call them all you get people you can barely understand and they act they can’t help you. So disappointing and frustrating. NEVER AGAIN!!!!! Do yourself a favor and stay far away from this dysfunctional company. It will safe you a lot of money and headaches.