4400 S Western Ave Reviews

I waited all day for an update from the Technician or Sears. Couldn’t get any help from their site or telephone because it’s all automated. Around 7p still heard no updates even though the service window was between 8a-5p. Canceled my service, won’t bother reaching out to Sears for repair again

Garbage company. Maybe one good guy among them. Had countless interactions with them, and they’re lazy to the point of not even knocking on your door

Charged me for service and a part (that was the wrong part), lied about the service agreement and did not repair my oven. It cost me over $350, they would not refund any of my money and kept the part.

Unfortunately I have to give this a star. THE WORST EXPERIENCE AND CUSTOMER SERVICE I have ever had in my life. I have been waiting for 6 long weeks to get my dishwasher fix. I’ve had at least 7 service appointments. Out of these 7 service appt 4 of them were last minute canceled and rescheduled. I have taking off work early 7 times because either it was rescheduled or a part needed to be ordered or the tech broke the part and it had to be reordered. When you call them all you get people you can barely understand and they act they can’t help you. So disappointing and frustrating. NEVER AGAIN!!!!! Do yourself a favor and stay far away from this dysfunctional company. It will safe you a lot of money and headaches.

I had a with my LG Dryer. The first Sears technician came to my home to assess the problem. After about two hours the tech said it was a motor problem. A new motor had to be ordered and of course it had to be prepaid, as well as pay for the labor for the yet to be performed repair(total of $775.00). There were issues with the next appointment. It was cancelled by Sear because they said there was a problem with getting the motor. I had the motor in my possession and had had it for several days. I could not talk to a human to try and resolve. I just made another appointment on line. Once a new appointment was made a new technician arrived. After explaining the problem this technician completely reaccessed the problem. After his review he determined it was not a motor problem after all but a simple fuse or thermostat. The tech repaired on this visit. As a result of the misdiagnosis we were unnecessarily without the use of our dryer for two weeks and we paid for a motor we didn’t need. We have yet to receive a refund for the unneeded and returned motor; of $415.08. I give the first technician a 1; the second tech a 5; and the overall organization response and lack of receiving a timely refund, of which I still have not received after almost one month. a 1. I still have not been unable to speak to a human and I am still looking for my $415.09 refund.

Slow. Took almost 2 months to get my washer machine fixed. Not worth buying the warranty, what I spent at the laundromat, I could have went and bought another machine. Not impressed. You can’t talk to a real person every thing is automated. No one calls you back. Not worth it if you ask me. Poor customer service.

Technician Michael was great but I believe Sears grossly overcharged me for the apppliance repair. I will not ever call on your service repairs again 👎