6909 E Reno Ave Reviews

Harold was super nice and very good at what he does, thank God for him it had been almost 3 weeks to get my washer fixed and it had nothing to do with Harold's fault it is the people you talk to on the phone to make the appointment, they canceled my appointments two times I had to get really rude with them and that is not like me. But Thank Goodness My Washing Machine is FIXED!!!

Frustrating communication, saved only by an excellent technician I want to share my experience with Sears' home appliance warranty service, because it was a mix of real frustration and one bright spot. A technician first came out on the 29th and ordered parts for our refrigerator after diagnosing a bad compressor. From there, things fell apart on the communication side. I could not get through to a real person at Sears or the home warranty department — every channel routed me to an AI chatbot with no way to reach a human. It took nearly four weeks for the parts to arrive. When the parts finally came in, the service technician, Harold, discovered the parts that had been ordered were for the freezer, not the refrigerator — the actual source of the original problem. In the meantime, we lost hundreds of dollars in spoiled food and ice because we were without a working refrigerator for almost a month. The one saving grace was Harold. He quickly identified the real issue, sourced what was actually needed, and fixed the refrigerator on the spot — it turned out to only need the coils cleaned and a relay part replaced. His knowledge and follow-through were the only reason this got resolved. Bottom line: Harold deserves every bit of praise for his professionalism and skill. But Sears' inability to connect customers with an actual human being for scheduling and parts issues is unacceptable, and it turned a simple repair into a month-long ordeal.

Sears has the best service repair technicians. Arrives on time, professional, polite, and promise to leave you satisfied because they know how to get the job done!

James made time to finish our repair today so we did not have to be hot all weekend

THE REPAIR MAN DID A GREAT JOB, HE EXPLAINED EVERYTHING TO WHICH I GOT IT ALL, THANK YOU VERY MUCH.

Harold is an awesome technician. He is very polite and professional every time he comes to repair my appliances. He is also very knowledgeable.

Very good experience.

Victor came from Sears to fix our LG fridge. Very knowledgeable and friendly. He got right to work and explained everything to us.

The service tech, Troy was very professional in checking out the issues with my washer.