555 South Ave Reviews

Tim was excellent. Arrived on time. Told me what he was doing every step of the way. Very professional and knew what he was doing. Excellent employee.

Professional, kind and efficient.

Tim was very efficient in locating the loss of power to our range. He is very professional and engages the client with the best alternative to the issue. Would highly recommend Sears Appliance Repair and would request Tim again if possible

Great guy, he fixed the problem (gas valve) but only rated 4 because the dryer front panel was not connected back correctly. It was flapping while drying. I had to figure out how to fix myself since I couldn't get a human at the Sears number. Very frustrating. Also, he was only there for 20 minutes for a simple fix. I paid $300 labor charge for 20 minutes. That's just highway robbery.

What can I say. Dennis placed the new parts and left. I did not think to check after him because we had a community garage sale. I was busy and open to get rid of all the stuff that I enherited from my close family. First, I wonder why he did not plug the dryer; it worked. 🤔 I was thinking to push the dryer back in the spot but, no luck. Dennis did not undo the back stainless drain. It was rolled 3 times instead of one big circle. The drain is hard and pushing back will break the valve in the wall. I waited for my husband. He tried to unscrew the drain and fix it. No luck, water was running behind the washer and dryer. He turned off the water supply and call the plumber. Was Friday evening, we did not get anyone to come on Saturday. Monday the Wyatt Works CO suppose to come after 2pm, they canceled on us 😤. They got late with another job and do not work after 3:30 pm. My husband had to take the afternoon off from work. C LEE called us offered him to come, but he was waiting for the Wyatt Works. Now, we have to wait until tomorrow. He could not take off today too. 🙄 Was nice if Dennis would say something, ask me to help him. I could get behind the dryer and help him undo the drain...

The work I had was totally over priced. I originally gave 5 stars mostly for Todd the tech. He was very good. He came out twice, the first to diagnose the problem. That was just under forty minutes. I was told it was the coil valves and they would by 79.99 for the parts. I had to make a decision right then or I would still have to pay the $129. for the service call. The repair would be $322. plus the $80. for parts for a total of $402. I felt I had no choice so I went with the repair which you have to pay up front. The repair took just ten minutes two days later. I looked on line for the cost of the $80. parts and they are $6.99 directly from Whirlpool. So that was my experience. Would I use the service again? Probably not.

You all need to work on your scheduling. Scheduled for a Wednesday 8-12pm. Received automated message on Tuesday for earlier option for Tuesday 1-5pm. I accepted. 3:30pm, got call from technician that they cannot make it. Tells me the original time on Wednesday is not available anymore. Earliest next time is Thursday. Listen, I get they are busy…I work too and trying to accommodate their schedule requires me to move my work schedule around. Seemed like the technician was upset with me. I have zero control over how this is all communicated. I need a repair, you tell me when you can come. I adjust my life to be there. So, I canceled the repair and went with someone else.

I’m giving Sears Appliance Repair a two star review only for the fact that they did come out the day after I placed the call. Our technician was very friendly, and I had told him that our washer wasn’t draining or spinning and that I’d heard a loud noise during the spin cycle when it initially happened. The only thing he did to assess the issue was exactly what I’d already done, which was to try to run a spin and rinse cycle. He then determined it must be the pump, but stated that if we wanted it fixed we would need to move our washer out to our garage ourselves in order for them to repair it. It would be $100 for the part and $300 for labor, yet we would need to move it from our laundry room to our garage?! My husband ended up finding and fixing the issue himself, and while it was ultimately the pump, our technician did not even attempt to take anything apart to determine the exact problem- which ended up being a small toy that got lodged into the pump. After this experience, I did not feel confident that our washer would be fixed correctly by this company.