Appointment Lookup
802-552-4364
17271 Southpark Center Reviews
Read reviews from customers who used our services at 17271 Southpark Center
Total reviews
177
Average Rating
4.8/5
Technician Don't know to service washer drierCombo Unit
No prior experience in servicing the combo unit and provide all the excuses.
Dalsingh S,
Strongsville, OHCustomer service response - {{Dalsingh}}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1773870358056
Leaking dishwasher
Gerald failed to diagnose why the dishwasher leaks. He continually interrupted the cycle purposely to prevent it from reaching the point where the leakage would occur. I will never call you people again or recommend your company to anyone. Steve Rowan
Steve R,
Strongsville, OHCustomer service response - Dear Steve thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728597259591
Horrible Customer Service
I scheduled an 8am-12pm service appointment. Sears over scheduled the technician so there was no way he could ever make it in that window. When I called Sears to ask if they were going to reimburse me for the 1/2 day off because the technician didn't show up until 130pm, the service coordinator wanted me to reschedule. Why, so I could waste another 1/2 day of vacation. The Technician Tim was phenomenal. He explained everything and went out of this way to be pleasant and understanding.
Thomas S,
Medina, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724362376465
Repair failed
I don't want to give Frank the bad rating because as a technician he was good. My reason for the bad review is that 5 minutes after he left my oven repair failed. It started beeping and displayed an error code. I called right away and still have to make another appointment instead of sending him or someone else back out immediately. Now I am still without an oven until the next appointment and who knows what will happen then. Another part that will need to be ordered?? More waiting. And what if it can't be repaired, then I spent all of this money and will still have to spend money on a new one, not to mention my time wasted. You should have technicians on standby for incidents like this.
Lynne S,
Strongsville, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721166139951
Broke Shelf
Technician came to fix washer and leaned on a shelf pulling it from the drywall and didn't say anything. I pulled camera footage of him breaking it and trying g to lift it back into place.
Jeff,
Medina, OHCustomer service response - Dear Jeff thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698442644665
Terrible Service
The technician today was arrogant and completely disrespectful to my wife. He addressed her concerns with a demeaning attitude and left a mess all over the floor. He kept addressing her concerns by saying " that's not problem, talk to Cinch or Sears." He also said the unit is completely fixed but never fixed the ice machine which isn't working properly and gathers ice which cause the unit to freeze under vegetable bins and when thaws leaks water all over kitchen. I have had 3 great experiences with previous technician but not with this guy.
Robert S,
Medina, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695937091172
Dryer
Hope the problem is solved. He fixed it without diagnosing it the proper way and telling me what I will legitimately owe. I kept asking him to give me a price and why he was fixing it without it. He ignored me. This is not the procedure I was told and on the paper they sent me on what to expect would happen. I was literally under his mercy to pay the bill and couldn't give me a price which is very unprofessional. He wanted my credit card information before he gave me a price. He had a very arrogant attitude. I would not recommend him or he needs to be told the proper procedures and communicate with customers better. He may know how to fix the issue but his bedside manner was horrible. It was not at all professional to take advantage of a person knowing their appliance is broke. I hope someone will contact me and talk over this issue.
Unhappy customer,
Brunswick, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440475635