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17271 Southpark Center Reviews
Read reviews from customers who used our services at 17271 Southpark Center
Total reviews
177
Average Rating
4.8/5
David
David has been our technician for many years and always provides the most professional service with tremendous expertise and knowledge
Caroline B,
Broadview Hts, OHTech Service - Washer & Dryer
David was the perfect technician. He was polite, friendly, and knowledgable. Unfortunately he did not have the parts with him.
Patrick E,
N Royalton, OHTreadmill
Very capable and thorough technician. Very friendly. Explained everything being done
Kathy L,
Broadview Hts, OHI'ce maker.
Great tech. However ice cube maker is still not working.
David E,
Copley, OHTechnician for appliance service
My technician Timmothy was very friendly and did a efficient job!
Kathleen H,
Litchfield, OHThank you for the information
Dwight explained the problem which was different than we thought it was. For this reason, we decided not to repair. We will be looking into replacement. Unfortunately, Dwight had to revisit company repair policies that were stated with the initial telephone call. This was overkill and unnecessary.
Ted A,
Cleveland, OHDryer Repair
David repaired our dryer on 12/16/25 within one hour - he had the $60 part needed on his truck. However, he was not transparent with the charges and charged us for two hours' work. We shouldn't have to pay for his travel time or however he justified the $400+ charges. I tried a few times the next day to ask him about these charges, and he never returned my call. I was very disappointed and will not call Sears again.
Joan G,
Strongsville, OHTook two visits and two weeks to fix
Service visit on 8/31 and parts ordered. Parts put in on 9/13 and refrigerator was still warm as tech left - but I was told it took 4 hrs to cool down when I questioned why it was still warm. Never got cold at all and another visit scheduled for 9/18 and compressor dryer found to be bad. This time the tech made sure the fridge was cooling (not what he did the first time). Upset that it took over two weeks to have the service completed correctly. Also communication with the service number was horrible. Terrible to be without a refrigerator for that long.
Janice J,
Brunswick, OHWasher repair
David was professional however when he pulled up our driveway in a car and not the usual Sears van I knew we were in trouble. After diagnosing the problem he stated he did not have the part (what a surprise) he probably didn't have any parts in his car. We were prepared to have it fixed today. He said it would be a week to get the part and we would have to reschedule. It would be nice to narrow the time from anytime between 8a-5p. He showed up in the afternoon. I would like to get a refund for the diagnostic fee for the waste of our time and the tech not having parts
Mike M,
Cleveland, OHMisleading
Website says diagnostic fee of 129$ would be waved if repair was oked . It wasn't never recommend
Jeff E,
Brunswick, OHCustomer service response - Jeff , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776290387661