1475 Upper Valley Pike Reviews

Very nice Sears employee. Unfortunately Sears didn’t have the part but at least he was very nice. So I give the employee 5 stars. Sears charged me $135 -just to tell me they couldn’t fix it. Personally I think it should be 1/2 that amount since they couldn’t do anything. I give the charges 2.5 stars.

Once the correct technicians arrived at my house after 5 tries, they did a great job completing the repair. The scheduling issues I encountered was solely because of the AI /bot scheduling system.

The technician was great. He was fast and very professional. The Sears scheduling system is terrible. I knew what the problem was and sent them photos of the torn seal on the washer door. They ignored them and wasted a visit to diagnose the issue. Then they ordered the part. Then they canceled the first appointment to fix it. It took over a month when it should have just taken a few days.

Technician came early June, ordered parts. Technician didn't come again until July 13. Repair done on fridge ice maker 8 days ago.(A month after I received the parts!) Not a single ice cube!!! ! I have a Home Warranty. Home Warranty says, call Sears. I called Sears, they said call Home Warranty. Did that. They said call Sears. Did again!!! They won't stand behind their work. Now, I wait for different company to pick up my claim! And I'm expected to pay... AGAIN! Disgusting....

Trevon guessed ot might be control pamel since it was in spin cycle and stuck there? He did not test anything and did not bring anything to fix it. I was disappointed because he said he guessed that was wrong with it. But not for sure. Waste of my money

I was scheduled from 8am-3pm today for a dryer repair. No one showed up but I got a notification my service was complete at 2:38pm which is not true. I did not receive a response phone call notifying me that the service may not happen. I called to see if I could get a status or explanation and I can’t even speak to anyone. It is all AI generated and the fake person doesn’t understand or direct in the way need. To top of everything this is the third time a person is coming it because our issue was misdiagnosed the first time. Beyond aggravated!

Technician arrived an hour outside of the 9 hour expected arrival time. Took about an hour to do diagnostic, which is whatever, just to tell me repair would be about the price of the fridge.

Terrible. Charged $138.00 for absolutely nothing. Tech did not even open the lid of the dryer. I know because the dryer was not moved. He told me I needed a new PBA (Printed Board Assembly) but Samsung no longer had the part and I could order it from Amazon and watch You Tube on how to install it. Very Very Disappointing!

Technician showed up said he couldn't fix the problem charged us $100.00 and left. Shouldn't have been charged if the job don't get done.