1475 Upper Valley Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Leonard G
Very polite and knowledgeable.
Susan C
Michael D
The technician was great. He was fast and very professional. The Sears scheduling system is terrible. I knew what the problem was and sent them photos of the torn seal on the washer door. They ignored them and wasted a visit to diagnose the issue. Then they ordered the part. Then they canceled the first appointment to fix it. It took over a month when it should have just taken a few days.
Customer service response - We apologize for the inconvenience caused by our scheduling system, Michael. We're glad to hear the technician was fast and professional, and we appreciate your feedback to help us improve.
Sears Home Services on September 18, 2024
Wesley S
Terrible customer experience. Scheduled an appointment six days in advance so I could accommodate my work schedule since they only offer 8am-5pm windows. Waited all day on the day of service and got a text from their AI assistant at 4:50pm that they were not going to make it and I needed to schedule a day the following week. Terrible experience and no accountability when AI is your customer service representative.
Customer service response - We apologize for the trouble you've faced, Wesley. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
Kay C
Have appointment to complete electric clothes dryer repair. Date has been changed to 10/22/24 and now to 10/27/24. Parts ordered by technician arrived more than a week ago. Why does my repair date keep changing?
Customer service response - We apologize for the trouble you've faced, Kay. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 06, 2024
Todd G
Never showed up…. What’s next???
Customer service response - We apologize for the trouble you've faced, Todd. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 04, 2024
Tamela C
He never showed up
Customer service response - We're really sorry to hear about your experience, Tamela. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 14, 2024
Matthew W
Your technician was great. He called before he showed up. He also told Choice Home Warranty for me that Sears is not licensed to do geothermal furnace work in Ohio. Your services, however, were horrible. Why did you even accept this job. You knew you are not licensed to work on my geothermal furnace. 10 days I've waited now and I'll wait longer because of your foul up.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 30, 2024
Woody G
Was charged 301.00 for a refrigerator repair for 31 minutes work. No parts. Had to call the ohio attorney General to get a refund.
