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1475 Upper Valley Pike Reviews
Read reviews from customers who used our services at 1475 Upper Valley Pike
Total reviews
79
Average Rating
4.3/5
Terrible. Charged $138.00 for absolutely nothing. Tech did not even open the lid of the dryer. I know because the dryer was not moved. He told me I needed a new PBA (Printed Board Assembly) but Samsung no longer had the part and I could order it from Amazon and watch You Tube on how to install it. Very Very Disappointing!
Jamee N,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760655804423
Technician showed up said he couldn't fix the problem charged us $100.00 and left. Shouldn't have been charged if the job don't get done.
Dee L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1750375590873
David S,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1749175814812
Terrible customer experience. Scheduled an appointment six days in advance so I could accommodate my work schedule since they only offer 8am-5pm windows. Waited all day on the day of service and got a text from their AI assistant at 4:50pm that they were not going to make it and I needed to schedule a day the following week. Terrible experience and no accountability when AI is your customer service representative.
Wesley S,
Customer service response - We apologize for the trouble you've faced, Wesley. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307110259
Have appointment to complete electric clothes dryer repair. Date has been changed to 10/22/24 and now to 10/27/24. Parts ordered by technician arrived more than a week ago. Why does my repair date keep changing?
Kay C,
Customer service response - We apologize for the trouble you've faced, Kay. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193534956
Never showed up…. What’s next???
Todd G,
Customer service response - We apologize for the trouble you've faced, Todd. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725498779794
He never showed up
Tamela C,
Customer service response - We're really sorry to hear about your experience, Tamela. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723689610652
Your technician was great. He called before he showed up. He also told Choice Home Warranty for me that Sears is not licensed to do geothermal furnace work in Ohio. Your services, however, were horrible. Why did you even accept this job. You knew you are not licensed to work on my geothermal furnace. 10 days I've waited now and I'll wait longer because of your foul up.
Matthew W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719792816611
Was charged 301.00 for a refrigerator repair for 31 minutes work. No parts. Had to call the ohio attorney General to get a refund.
Woody G,
