621 Richmond Road Reviews

Read reviews from customers who used our services at 621 Richmond Road


Total reviews

219


Average Rating

4.6/5

August 09, 2026
Overall rating

The technicians were very polite and knowledgeable. I was very pleased with the service.

Linette M,

Customer service response - Thank you for your feedback, Linette! We're glad to hear the technicians were polite and knowledgeable, and that you were pleased with the service.

Sears Home Services on 1786378255317

August 09, 2026
Overall rating

The techs that came to my home where where professional from the vehicles they pulled up in & their uniforms, to the fact they fixed the appliances on the first try, these 2 guys alone could bring back the sears brand reputation to what it was 50 years ago!

dawn M,

Customer service response - Thank you for your feedback, Dawn! We're glad to hear the techs were professional and efficient, and we appreciate your kind words about our service.

Sears Home Services on 1786297712658

August 05, 2026
Overall rating

George is a master technician, especially skilled in yard equipment. He smoothly replaced the gear box in my Craftsman 26” snow thrower in 20 minutes,in my own garage! Scout’s honor. Anyone with mower, tractor, snow thrower or other malfunctioning equipment should seek his services. Sears Appliance Repair is fortunate to employe him. On the downside, Sears needs to flush their current telecommunication system which is annoyingly outgoing only… like talking to a wall.

Vincent D,

Customer service response - Thank you for your feedback, Vincent! We're glad to hear George provided excellent service with your snow thrower, and we appreciate your input on our telecommunication system.

Sears Home Services on 1786035158981

August 01, 2026
Overall rating

Tim did an Excellent job with our service on the refrigerator. Easy to talk to. Answered all questions that was asked. GREAT!

Nell B,

Customer service response - Thank you for your feedback, Nell! We're glad to hear Tim did an excellent job and was easy to talk to, answering all your questions.

Sears Home Services on 1785608494132

July 19, 2026
Overall rating

He was very thorough with explaining what happened (sent pictures since I was not present) & was transparent on another possible future repair found and tips on how I can manage the issue for now. Excellent experience with Tim!!!

Brittani W,

Customer service response - Thank you for your feedback, Brittani! We're glad to hear Tim was thorough, transparent, and provided an excellent experience.

Sears Home Services on 1784490061720

July 16, 2026
Overall rating

He knew exactly what to do and did an excellent job.

Gorason L,

Customer service response - Thank you for your feedback, Gorason! We're glad to hear the technician knew exactly what to do and did an excellent job.

Sears Home Services on 1784235284824

July 14, 2026
Overall rating

Awesome repairman , all people should be like him

James S,

Customer service response - Thank you for your feedback, James! We're glad to hear you found the repairman awesome.

Sears Home Services on 1784061192471

July 10, 2026
Overall rating

Brian B,

Customer service response - Thank you for the amazing 5-star review, Brian! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1783788323565

July 10, 2026
Overall rating

Fast, efficient and honest

Mike K,

Customer service response - Thank you for your feedback, Mike! We're glad to hear you received fast, efficient, and honest service.

Sears Home Services on 1783718113094

July 10, 2026
Overall rating

mark W,

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