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360 E Broad Street Reviews
Read reviews from customers who used our services at 360 E Broad Street
Total reviews
445
Average Rating
4.4/5
We have been very pleased with the work Pierre has done for us. He has been out twice and has been thorough in analyzing the problem and fixing it. The previous technician, Josh, came out twice at a cost of over $1000, and still didn't fix the original problem we had. If we use the services again, please send Pierre.
Dick G,
Customer service response - Thank you for your 5-star review, Dick! We're glad to hear Pierre provided thorough and effective service, and we'll do our best to accommodate your request for him in the future.
Sears Home Services on 1759801250613
John was very thorough and knowledgeable
Elizabeth G,
Customer service response - Thank you for your 5-star review, Elizabeth! We're glad to hear John was thorough and knowledgeable.
Sears Home Services on 1759716436124
Rose K,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1759458676741
Outstanding technician took the actual time and effort to get rid of all the ice buildup from the damaged condenser From other technicians working on the refrigerator. He also identified the possible issue with a clog where the copper and aluminum meat, causing an ice block buildup. Something that the factory should be using a cork wrap solution to stop this from happening. Our other refrigerator in the basement is over 20 years old and is never froze like this one. If I ever have issues again, I would definitely want Josh on the job.
NFLNSDAP,
Customer service response - Thank you for your 5-star review! We're glad to hear Josh took the time and effort to address the ice buildup and identify potential issues with your refrigerator.
Sears Home Services on 1759377456476
Jerome J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759371902022
Technician was great. Super friendly and extremely knowledgeable. Would recommend him again! Customer service was awful though.
Katie K,
Customer service response - Thank you for your 5-star review, Katie! We're glad to hear the technician was friendly and knowledgeable, but we're sorry about your experience with customer service.
Sears Home Services on 1758762923429
Lito was great. Explained things clearly. Attempted to diagnose the issue and gave me options. Nice guy
charlie,
Customer service response - Thank you for your 5-star review! We're glad to hear Lito was clear, helpful, and provided you with options.
Sears Home Services on 1758674113994
stephanie W,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1758589616489
Brian was polite and professional. He fixed the current issue and pointed out what future problems we may be dealing with.
Eva S,
Customer service response - Thank you for your 5-star review, Eva! We're glad to hear Brian was polite, professional, and provided helpful insights into potential future issues.
Sears Home Services on 1758503121302
Josh was very prompt and professional. He couldn't repair my refrigerator because the parts are no longer available. He explained everything thoroughly and signed me up for the two year service plan for my other appliances. He also supplied pros and cons of certain brands for my future refrigerator purchase. I'd recommend him to anyone needing expert service. He is definitely a positive asset to your company. It was my pleasure to meet him.
Renee C,
Customer service response - Thank you for your 5-star review, Renee! We're glad to hear Josh was prompt, professional, and provided thorough explanations and helpful advice for your future appliance needs.
Sears Home Services on 1758503213254
