360 E Broad Street Reviews

Sears serviced my washer at the end of February. Your technician fixed my washer. I was impressed with Sears. I had never used Sears before. About 3 weeks later, my washer began doing the same thing and stopped working. It was still within the 30 day guarantee that Sears provided me. I called and made an appointment for Tuesday, 3/25/25. I took off work to be able to get my washer fixed. Sears cancelled my appointment after I had called off work! I rescheduled for today. The time frame was 8-5. Again, I had to called off work. They never contacted me about my appointment all day, instead they had AI texting me with the same roderick - 8-5. I was frantic all day. I kept calling and texting. I finally got in the backdoor by selecting a new order and not my repair. The man who took my call was kind and patient. He checked on my order. The technician was scheduled to arrive between 5:45 & 6:30 P.M. He showed up at 6:30. He kept saying it was something new and not what was wrong at the original appointment. I stood my ground with him. He fixed it, as it was the same issue. He was gone by 7:30. I will never use Sears again or recommend them to anyone. I feel very disrespected as a customer.

Today my dryer was finally fixed but it took SIX WEEKS and 3 technicians. The 1st technician came twice and both times did not once actually look to see what the problem was. He turned it on, heard the problem and said he knew exactly what it was and ordered parts. I didn’t question this because I gave him the benefit of the doubt that he is a master in his trade. The parts came in and that did not fix the problem. Without looking again, he ordered more parts, those came in, and yet again did not fix the problem. The 2nd technician came out whom worked on my washer a couple of years ago and I was pleased that he took his time and was able to pinpoint the problem. However, we couldn’t get our schedules to align for someone to come back to fix it until almost 2 weeks. It was fixed today and my husband said the 3rd technician was very nice. Had the first technician actually looked to see what the problem was I could have had my dryer up and running within two weeks. What is the point of paying for a home warranty and having a REPAIR technician come out and if they aren’t going to actually repair it? I was told by the first tech that they don’t always have parts on hand. Shouldn’t belts and simple items be on hand? The only reason I gave 3 stars was because I liked the 2nd and 3rd technician’s and they don’t deserve the negativity because of the first tech’s lack of work ethic. In the future, I would request to only have the 2nd tech come to our home or another company altogether.

Technician was excellent did an amazing job.With that being said as far as company it would be nice to be able to talk to someone on the phone instead of the jacked up automated phone service that offers verry little help

Very disappointed - called ahead to determine what was happening and was told that's the way it suppose to work after years of cooking. Once arrived was apparent was not trained for ovens. Didn't know what lights on stove meant or that there was a diagnostic mode on oven. After John left I ran diagnostic which indicated wiring issues. Took back off and found burnt wiring. Unplugged and buying replacement oven, which was cheaper.

I'm only giving 2 stars because our technician was nice and efficient. I'm sure he doesn't set the prices but this has to be one of the more expensive places to get repairs. Spent $450 for a repair and suddenly there is an issue two weeks later. If they find the issue is unrelated, we're paying out of pocket again. I wish they would at least waive the second diagnostic fee or something. Called customer service to discuss this and found that it's outsourced. It's just frustrating considering this hand-me-down washer was probably only $550-700 to begin with. Buying new next week.

The technician was great. But, the scheduling sucks. He was a few hours later than the original estimate.

John was very friendly. Have been a Master Protection Agreement customer for 40+ years. Now suddenly there’s some ‘magical person’ who finishes your dryer service - clearing the lint from machine & vent - but only in certain zipcodes. Was told supervisor would call - STILL WAITING!!

Technician canceled our appointment on Monday without reason. Scheduled our appointment on Friday without asking. Stopped by before he was supposed to. My wife asked that she speak to him before he left our residence to understand estimate and what he found. He just left.

Your "service tech" did basically nothing. He actually did less than I did when I tried troubleshooting the problem. He was here for all of 15-20 minutes. Claimed he couldn't recreate the problem(not draining during spin cycle. Water standing in washer). Well...it's funny...because I managed to recreate the damn problem as soon as I did a test load of laundry. Not only that, but I have very little faith in a sears technician that has to Google an error code then ask Google how to fix it. I paid for a bunch of bullshit. I won't use you again. This was total crap service.

I thought I was dealing with a reputable company in the beginning. When I made my appointment I told the company that it was a whirlpool washer less than 2 years old. When the guy showed up he looked at the machine and said that whirlpool had a recall on the computer board. Gave me a quote for $800. To fix a $500. Washer that turns out is covered in the recall. Then charges me $139. Service call. Seems the people taking appointments should have more knowledge of recalls.