360 E Broad Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Judy C
I thought the person that came out did an excellent job. He was polite, knowledgeable and figured out the problem and solved it. He gave me some advice about the ovens. However I was not happy with how many text I received from the company asking me to confirm the appointment. I was badgered at least 6-8 times. I felt that was totally unnecessary. At one point I was sorry I called this company but it turned out okay.
Customer service response - Thank you for your 5-star review, Judy! We're glad to hear our technician did an excellent job, but we apologize for the excessive appointment confirmation texts. Your feedback is appreciated.
Sears Home Services on December 08, 2024
Steve T
Polite, knowledgeable
Customer service response - Thank you for your 5-star review, Steve! We're glad to hear you found our service polite and knowledgeable.
Sears Home Services on December 08, 2024
Tammy L
The best ever he made sure my machine was working before he left. I appreciate him so much.
Customer service response - Thank you for your 5-star review, Tammy! We're happy to hear that our technician ensured your machine was working before leaving. Your appreciation means a lot to us!
Sears Home Services on December 05, 2024
Joseph J
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 05, 2024
Robert C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 03, 2024
Sally A
I was more than pleased with the service that I received from from Sears Home Service from the time I called them for serice on my front load washer to the time that Kurtis, my service man, left. I received service the same day that I called and Kurtis was able to repair it in the same appointment. Cost was very reasonable. Service was excellent. I am a very happy customer.
Customer service response - Thank you for your 5-star review, Sally! We're thrilled to hear that Kurtis provided excellent same-day service and that you're happy with the repair and cost.
Sears Home Services on December 01, 2024
Gwen D
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 01, 2024
Jennifer S
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 21, 2024
Les D
My wife and I were 100% impressed with the technician who diagnosed the cause of our refrigerator malfunction. He was very knowledgeable and skilled. Friendly and accomadating. Great representative of the Sears Home Appliance Repair Brand. Eddie is an excellent technician. He is extremely knowledgeable and professional. We appreciated the. Text telling us he “was on his way”. He is welcome in our home anytime. We were NOT at all impressed with the computer driven scheduling and “communication” which overwhelmed us with messages saying our appointment scheduling and asking us, repeatedly to respond with “1” to confirm. Then advising us at 11:55 on 11/19 that “per your request your appointment has been rescheduled for 11/20. This is NOT our request and we were forced to call CINCH to register a complaint. It was impossible to speak to a human being.
Customer service response - Thank you for your 5-star review, Les! We're thrilled to hear you were impressed with our technician's knowledge and skills. We apologize for the scheduling issues and appreciate your feedback on the communication process.
Sears Home Services on November 21, 2024
Cliff C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 18, 2024
