360 E Broad Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
stephen C
Kurtis was fantastic. He was professional. He communicated his arrival time. Explained things to me. He was courteous and explained things on my level
Customer service response - Thank you for your 5-star review, Stephen! We're delighted to hear that Kurtis was professional and communicated well, making sure everything was clear for you.
Sears Home Services on December 16, 2024
Susan S
Very educational and professional.
Customer service response - Thank you for your 5-star review, Susan! We're glad to hear you found our service educational and professional.
Sears Home Services on December 11, 2024
Annie B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 09, 2024
Judy C
I thought the person that came out did an excellent job. He was polite, knowledgeable and figured out the problem and solved it. He gave me some advice about the ovens. However I was not happy with how many text I received from the company asking me to confirm the appointment. I was badgered at least 6-8 times. I felt that was totally unnecessary. At one point I was sorry I called this company but it turned out okay.
Customer service response - Thank you for your 5-star review, Judy! We're glad to hear our technician did an excellent job, but we apologize for the excessive appointment confirmation texts. Your feedback is appreciated.
Sears Home Services on December 08, 2024
Steve T
Polite, knowledgeable
Customer service response - Thank you for your 5-star review, Steve! We're glad to hear you found our service polite and knowledgeable.
Sears Home Services on December 08, 2024
Tammy L
The best ever he made sure my machine was working before he left. I appreciate him so much.
Customer service response - Thank you for your 5-star review, Tammy! We're happy to hear that our technician ensured your machine was working before leaving. Your appreciation means a lot to us!
Sears Home Services on December 05, 2024
Joseph J
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 05, 2024
Robert C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 03, 2024
Sally A
I was more than pleased with the service that I received from from Sears Home Service from the time I called them for serice on my front load washer to the time that Kurtis, my service man, left. I received service the same day that I called and Kurtis was able to repair it in the same appointment. Cost was very reasonable. Service was excellent. I am a very happy customer.
Customer service response - Thank you for your 5-star review, Sally! We're thrilled to hear that Kurtis provided excellent same-day service and that you're happy with the repair and cost.
Sears Home Services on December 01, 2024
Gwen D
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 01, 2024
