360 E Broad Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jennifer S
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 21, 2024
Les D
My wife and I were 100% impressed with the technician who diagnosed the cause of our refrigerator malfunction. He was very knowledgeable and skilled. Friendly and accomadating. Great representative of the Sears Home Appliance Repair Brand. Eddie is an excellent technician. He is extremely knowledgeable and professional. We appreciated the. Text telling us he “was on his way”. He is welcome in our home anytime. We were NOT at all impressed with the computer driven scheduling and “communication” which overwhelmed us with messages saying our appointment scheduling and asking us, repeatedly to respond with “1” to confirm. Then advising us at 11:55 on 11/19 that “per your request your appointment has been rescheduled for 11/20. This is NOT our request and we were forced to call CINCH to register a complaint. It was impossible to speak to a human being.
Customer service response - Thank you for your 5-star review, Les! We're thrilled to hear you were impressed with our technician's knowledge and skills. We apologize for the scheduling issues and appreciate your feedback on the communication process.
Sears Home Services on November 21, 2024
Cliff C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on November 18, 2024
Pippy P
Chris was very nice and professional! He had my washer back in working order in no time! And my dachshund Spencer Joe loved him! 💕
Customer service response - Thank you for your 5-star review, Pippy! We're delighted to hear that Chris was nice and professional, and that he quickly got your washer working again. Spencer Joe's approval is a bonus!
Sears Home Services on November 13, 2024
Cate D
Mr. Kurtis was very efficient and provided a great service!
Customer service response - Thank you for your 5-star review, Cate! We're delighted to hear that Mr. Kurtis provided efficient and great service.
Sears Home Services on November 12, 2024
LeChanta W
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 07, 2024
Christine O
Our technician was great! Went above and beyond in fixing our oven.
Customer service response - Thank you for your 5-star review, Christine! We're thrilled to hear that our technician went above and beyond in fixing your oven.
Sears Home Services on November 07, 2024
Katie B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 06, 2024
CYNDI T
Kurt was awesome. The best service tech we've ever had in our home from any manufacturer. Gives us total confidence in using Sears Home Services.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 05, 2024
matthew T
The technician was able to come fix my issue within a couple of days. He was very knowledgeable and fixed the pump issue with my washing machine quickly and it now runs like new.
Customer service response - Thank you for your 5-star review, Matthew! We're happy to hear that our technician quickly resolved the pump issue and restored your washing machine to like-new condition.
Sears Home Services on November 03, 2024
