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360 E Broad Street Reviews
Read reviews from customers who used our services at 360 E Broad Street
Total reviews
440
Average Rating
4.4/5
Charles H,
Customer service response - Thanks for the great rating, Charles! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1763430599469
Technician was amazing and very thorough. Super nice and knowledgeable. The customer service however was actually awful. After waiting seven hours for the technician to show up, I received a text message that my service was cancelled. Called customer service and everyone was foreign so it was difficult to even understand. They proceeded to tell me that I was the one that cancelled the service which was ridiculous. I never called anyone to cancel. Technician great! Customer service the absolute worst!
Katie K,
Customer service response - Thank you for your feedback, Katie. We're glad to hear the technician was amazing and thorough, but we're sorry about the issues with customer service and communication. Please contact us directly so we can address these concerns.
Sears Home Services on 1758762880202
Elizabeth I,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1757033844301
William H,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1754012083553
gary R,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1753320776556
They were within the time frame. The service technician was not very informative of what was wrong with my oven. His assistant told me more than he did. I had to ask questions about what was wrong and if it could be fixed. I just would like to have had more interaction and information.
Bernita C,
Customer service response - Thank you for your review, Bernita. We appreciate your feedback and will work on improving communication to ensure our customers receive all the necessary information.
Sears Home Services on 1746144556831
W S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1732690087920
John sears knew how to install the new part. Waited. For. 1 compete cycle on my fairly new washer to occur. But,,I did not. Like the hard push on first visit, week ago, for me to purchase a blanket maintenance agreement. For all my appliances at a cost of 79.95 per month for 15 months.. way too high a price, and my newest item is 5 yrs old. No thanks. Overall he did good work.
Richard,
Customer service response - Thank you for your feedback, Richard. We're glad to hear John did good work, and we appreciate your input on the maintenance agreement offer.
Sears Home Services on 1730790335492
Very professional technician.
Julie C,
Customer service response - Thank you for your positive feedback, we appreciate your recognition of our technician's professionalism.
Sears Home Services on 1719549601603
Would have given a 5 but for the delays in getting a technician to my home.
Mary A,
Customer service response - We apologize for the delays you experienced in getting a technician to your home and appreciate your understanding. Thank you for taking the time to leave a review.
Sears Home Services on 1719382901642
