360 E Broad Street Reviews

I was satisfied with the professionalism, knowledge and punctuality of the technician. Friendly individual and answered all questions that I had at the time.

Curtis couldn't repair, sears sending $$ towards new washer

The tech was very knowable and thorough. Was able to diagnose the problem quickly and make the needed repair. However, customer service at their office sucks. It's only an AI computer. You can't even ask for a human. My tech was very late and I tried calling to see if I could reschedule without a charge because I had an appointment scheduled 2 hours after his arrival time and with him being so late I was concerned about making it to my appointment. It's not fair to the tech to give this rating a 1 star, but truly customer service is a 1 star, the tech is a 5 star. Service cost is also way overpriced.

I had no issue with Gregory. He was wonderful. My issue is with Sears. Poor customer service ....AI was not helpful at all. Get rid of it!!!! And they rescheduled my appt multiple times stating I didn't have the part when I had the part for days cause it was delivered to my hime and I had called and told them that. The people who came to my home were excellent...it was scheduling and service around it that royally sucked.

Later that evening we tried to run a load of clothes, but it eroded out with error code E01F03 and the door was locked. We had to turn off power to get doors open.

Technicians arrived 2 hours late. Computeried gave no help to contact the technicians to see when they were coming. In the end, the repairs would cost as much as buying a new refrigerator. The techs were nice, but the entire system needs revamped for this system bo be helpful and efficient.

Sears serviced my washer at the end of February. Your technician fixed my washer. I was impressed with Sears. I had never used Sears before. About 3 weeks later, my washer began doing the same thing and stopped working. It was still within the 30 day guarantee that Sears provided me. I called and made an appointment for Tuesday, 3/25/25. I took off work to be able to get my washer fixed. Sears cancelled my appointment after I had called off work! I rescheduled for today. The time frame was 8-5. Again, I had to called off work. They never contacted me about my appointment all day, instead they had AI texting me with the same roderick - 8-5. I was frantic all day. I kept calling and texting. I finally got in the backdoor by selecting a new order and not my repair. The man who took my call was kind and patient. He checked on my order. The technician was scheduled to arrive between 5:45 & 6:30 P.M. He showed up at 6:30. He kept saying it was something new and not what was wrong at the original appointment. I stood my ground with him. He fixed it, as it was the same issue. He was gone by 7:30. I will never use Sears again or recommend them to anyone. I feel very disrespected as a customer.