360 E Broad Street Reviews

tech arrived very late. My original window was 1 to 5 and he arrived at 7:30. I could only get in touch with robots. Tried many ways, but could not cancel. Repair went ok, but that's it. Will not use them again.

Technician arrived on 7/14 and charge my A/C and left it was still not working Choice had them to come back on 7/16 and the second technician stated it was over charged. Choice Home Warranty said they were not responsible for negligence. My home is 90+ with no air Sears should replace my compressor based on the 1st technician. Unable to reach Sears Home Services

Assigned by Choice Home Warranty, I am disappointed with the service received by assigned technician my A/C was no working when he arrived and still not working after being charged when he left so therefore I call Choice and a second technician was sent out two days later. The second technician found that the system was overcharge and the compressor locked up. Choice who assigned the company stated they are not responsible for negligent but they should be by using Sears. By the way sears customer service is virtual so no live person.

If I could leave Zero star I would. The Tech was nice as first but then got mad at the home warranty company process. This company accepted the job through the Home Warranty and I didn't have a choice. Because of this the Tech documented it in a way to have my claim denied because he didn't want to deal with. He then proceeded to yell at me about the process and tell me it was my fault.

Sears home services were dispatched to my home through choice home warranty as their vendor. The technician showed up 5 hours late.After checking my air conditioning unit, the technician DID NOT TELL ME what the problem was. The only thing I got is an email showing how much they charged me for the service call.I later called my warranty company and they informed me that my claim was denied….. I tried to reach sears home services and they never got back with me!!!!! Terrible experience!!!

Technician canceled our appointment on Monday without reason. Scheduled our appointment on Friday without asking. Stopped by before he was supposed to. My wife asked that she speak to him before he left our residence to understand estimate and what he found. He just left.

I thought I was dealing with a reputable company in the beginning. When I made my appointment I told the company that it was a whirlpool washer less than 2 years old. When the guy showed up he looked at the machine and said that whirlpool had a recall on the computer board. Gave me a quote for $800. To fix a $500. Washer that turns out is covered in the recall. Then charges me $139. Service call. Seems the people taking appointments should have more knowledge of recalls.

Update: I sent them a check and they still referred me to collections. You are definitely getting scammed. Do not under any circumstances use this company, even for a diagnostic. Never use these guys, you’re probably getting scammed. I called these guys to look at my oven after a wind storm caused a power surge and one of the components exploded. Their tech came out late, spoke broken English, wouldn’t answer my wife’s questions, didn’t pull the oven out enough to really examine it, then recommended an expensive fan replacement when the problem was something else. I declined the service, but since they charge a diagnostic fee, I gave him my payment info which he entered into the sketchiest, most vibe-coded looking app I’ve seen in 15 years. He gave me no receipt and they later sent me a bill, so I’m halfway convinced he, and maybe he’s not the only one, is running a credit card info harvesting operation. Corporate has been no help, either. They just want their money.

I did not sign any documents or authorize any work beyond the evaluation. Apparently, Elbert took it upon himself to forge my signature on the service ticket. During the visit, the technician was dismissive and rude when I asked reasonable questions about my HVAC concerns. Rather than listening to the issues I was experiencing, he told me to “read the manual” and “Google how heat pumps work.” His behavior made it clear that he was more interested in demonstrating his own knowledge and emphasizing what he believed was my lack of understanding, instead of addressing my concerns. When I attempted to explain the problems I was having with the HVAC system, he repeatedly spoke over me. At one point, I explicitly asked him to stop treating me as if I were stupid. He denied doing so, then went outside claiming he would “check the issue.” Shortly afterward, I received a phone call from the technician stating that he found nothing wrong and that I would need to contact the home warranty company to have the service reassigned. No meaningful explanation was provided, and my original concerns were never properly addressed. This experience was unprofessional and left me without any resolution to the issues that prompted the service call in the first place. I expect respectful communication and a genuine effort to diagnose reported problems. I called the home warranty company and they have reassigned to a different vendor.

Scheduled me and wasted my whole day to tell me at 8pm they were not coming.