360 E Broad Street Reviews

It's impossible to talk to an actual representative for this company even when directed. This company will over promise / under deliver and never show up. Find any other company but this one.

This company is pathetic. If you have an issue it will tell you to call them if you have a problem. When you call their AI response will advise you that you can not talk to a real person to work through a problem. DO NOT USE THIS COMPANY as they will waste your time only to not show up and you can not talk to a human to resolve issues. ************HORRIBLE COMPANY*******

Very bad company. I have waited 3 days to only to have this company cancel and not able to speak to somebody about it. Do not purchase the warranty and if you're under a manufacturer's warranty request for a different company because this company does not care about its customers.

Horrible company that will cancel the day of. I have missed 2 days of work for this pathetic company only to cancel the day of for 2 consecutive days. Avoid at all cost.

No call- no show. This is the third time for this repair that an appointment was scheduled and no one came. Very unprofessional.

Firstly, this review does not refer to the two technicians assigned to Order Number 000476613216538 who were polite and helpful. Between Dec 25, 2025 and Jan 21, 2026 I was given 6 appointments (3 no shows by repair service agents with no explanations) and waited at home from 8am until 5pm each day. A technician eventually attended and diagnosed a problem (lower element) and a part was ordered ($178.88 + tax). A different technician came to fit (40 minutes labor time) and also diagnosed a separate problem (temperature sensor) and that part was ordered ($131.75 + tax). The second technician returned and fitted the sensor (75 minutes labor time). The combined order wait time for parts was more than a week. During the above dates I received 79 emails from Sears H.S. with confirmations/cancellations of appointments/and requests to reschedule. All required me to "identify" myself by entering codes sent by email from (all codes registered as incorrect)! AT NO TIME WAS I ABLE TO PHONE AND SPEAK WITH A SEARS H.S. REPRESENTATIVE! Sears made charges for the above parts of more than twice the listed manufacturer's list prices. The labor charge to diagnose and fit the above parts amounted to $379.95 for a time spent at my home of less than two hours. The combined cost for parts and labor of $713.10 is absolutely unreasonable. Please respond to this review before we take the matter further. Signed, Marion Spaul

The dishwasher sanitize setting was not fixed. Please send the technician back

5-Stars for the Service Technician, great work and great customer service!! However, I didn’t like having to wait all day (between 8am-5pm) for 2 days for my inspection and repairs! AND my repairs were Completely overpriced! Although, I’m enrolled in the ‘Sears Protection Appliance Home Warranty Plan,’ I paid out of pocket $413.62!!!!! Do better Sears! Do better!!!

I read on their website that if you accept the service they waive the service fee. Well I accepted the service which was a cleaning and I was charged the fee and the cost of the service. I was like that is not what it states. I will think twice before calling again. $50 cleaning fee, but I paid $194+. Tip off

Took a look and said it was a belt. It wasn’t. He didn’t even take the cover off to see what was wrong. Told me it would be 400 to fix it, but would have to order the belt. I ordered the belt he said it would need. It was the wrong belt. Ended up replacing belt and the thing is still broken. All of this for 137.00. Machine still doesn’t work, and YouTube is helping me diagnose the issue. Don’t waste your money with this company.