360 E Broad Street Reviews

No call- no show. This is the third time for this repair that an appointment was scheduled and no one came. Very unprofessional.

Firstly, this review does not refer to the two technicians assigned to Order Number 000476613216538 who were polite and helpful. Between Dec 25, 2025 and Jan 21, 2026 I was given 6 appointments (3 no shows by repair service agents with no explanations) and waited at home from 8am until 5pm each day. A technician eventually attended and diagnosed a problem (lower element) and a part was ordered ($178.88 + tax). A different technician came to fit (40 minutes labor time) and also diagnosed a separate problem (temperature sensor) and that part was ordered ($131.75 + tax). The second technician returned and fitted the sensor (75 minutes labor time). The combined order wait time for parts was more than a week. During the above dates I received 79 emails from Sears H.S. with confirmations/cancellations of appointments/and requests to reschedule. All required me to "identify" myself by entering codes sent by email from (all codes registered as incorrect)! AT NO TIME WAS I ABLE TO PHONE AND SPEAK WITH A SEARS H.S. REPRESENTATIVE! Sears made charges for the above parts of more than twice the listed manufacturer's list prices. The labor charge to diagnose and fit the above parts amounted to $379.95 for a time spent at my home of less than two hours. The combined cost for parts and labor of $713.10 is absolutely unreasonable. Please respond to this review before we take the matter further. Signed, Marion Spaul

The dishwasher sanitize setting was not fixed. Please send the technician back

5-Stars for the Service Technician, great work and great customer service!! However, I didn’t like having to wait all day (between 8am-5pm) for 2 days for my inspection and repairs! AND my repairs were Completely overpriced! Although, I’m enrolled in the ‘Sears Protection Appliance Home Warranty Plan,’ I paid out of pocket $413.62!!!!! Do better Sears! Do better!!!

I read on their website that if you accept the service they waive the service fee. Well I accepted the service which was a cleaning and I was charged the fee and the cost of the service. I was like that is not what it states. I will think twice before calling again. $50 cleaning fee, but I paid $194+. Tip off

Took a look and said it was a belt. It wasn’t. He didn’t even take the cover off to see what was wrong. Told me it would be 400 to fix it, but would have to order the belt. I ordered the belt he said it would need. It was the wrong belt. Ended up replacing belt and the thing is still broken. All of this for 137.00. Machine still doesn’t work, and YouTube is helping me diagnose the issue. Don’t waste your money with this company.

I am extremely disappointed with the service I’ve received from Sears Home Services. There is no way to reach a live representative when trying to find out why a technician has failed to show up — again. This is now the third appointment that has been canceled or missed without any communication. I purchased my refrigerator brand new at the end of August, and I’ve had to schedule multiple service visits that have all ended the same way: no technician, no updates, and no respect for my time. Sears Home Services has demonstrated a complete lack of professionalism and customer care. It’s unacceptable to leave customers waiting all day without so much as a call or text to say the technician won’t arrive. This experience has been incredibly frustrating and has completely eroded my trust in your company.

Waste of my money. Spent 10 minutes for him to tell me he could not get parts. Told me to get them off amazon and get someone to install. Ask how much they were he could not tell me. Did not appreciate his humor when i said miss my dishwasher and hate dishes but then he said well you are the dishwasher. I hope these parts will work. Not really trust what he said. Dish washer not moved and did not try to reset anything. Wont use sears again. Had heard good things but did not get that.

The service technician was impaired this is the second time he has come out with no resolve. Today when he came he didn’t even know why he was here.

Elbert came to my home and was rude, disrespectful and condescending. I addressed this with him and he didn't apologize, he continued to be rude. He needs additional training on customer service and respectful communication with customers. I'm only giving 1 star because I can't post without clicking at least 1 star, but I would not give Elbert 1 star. I had no problem with the previous technician that came in June to fix my A/C unit.