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802-552-4364
360 E Broad Street Reviews
Read reviews from customers who used our services at 360 E Broad Street
Total reviews
440
Average Rating
4.4/5
The technician didn't even repair the appliance. He consulted with my son and closed out the ticket. I am the contractor holder, not my son!! This is the first and only claim I have made and this is the 3rd time the technician has come out for this claim. He did nothing!! So disappointed!!
tia I,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706085750086
john did what he could do. customer service promised the p;arts were on the truck and my dryer after 10 weeks would be fixed . NONE of the 5 parts were on the truck. They weren't even ordered. refer to my chat on 11/8 if you can. LIVID
Charles W,
Company had initial appointment a month ago. Day of service received text that tech was on way. Tech never sh, company never called. At 6 pm I called and was told tech was off sick and it would be rescheduled. 4 weeks later, not next business day. Will never allow company in home again. Poor customer service.
D. H,
Never showed, couldn't get ahold of them, then sent me a receipt for their service 🤔
Tricia K,
The technician visited 5 times and could not figure out how to repair our refrigerator. We scheduled a new appointment through American Home Shield our warranty company requesting a different company or a different technician and no one showed up again on 12/14 . Terrible customer service from Sears and American Home Shield. Update 12/19/23. Same technician did not show up for scheduled appointment today even after I received a text that he was on the way. Then he lied to American Home Shield telling them he stopped and left a note on our door.
Mary B,
After driving to the location that Google Maps sent me to. Sears Appliance repair does not exist it is out of business at this location.
haneef M,
Customer service response - Thank you, haneef, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705485285322
