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6950 W 130th St Reviews
Read reviews from customers who used our services at 6950 W 130th St
Total reviews
266
Average Rating
4.7/5
Called to update me on arrival time. Very professional.
Richard B,
Juan D,
The service technician was nice and knowledgeable. Very frustrated that the washer was not even five years old and already needed a 600.00 replacement board! The real people were easy to work with but the "computer" person who I had to "talk" with 8 times to find out when the tech would arrive only to find out the computer told me after 7 hours of waiting, the order was shut down for the day! No consumer should have NO ACCESS TO A HUMAN REPRESENTATIVE! This is not good customer service.
Mary W,
Customer service response - We apologize for the inconvenience and frustration you experienced, Mary. We're glad to hear the technician was nice and knowledgeable, and we appreciate your feedback to help us improve our customer service.
Sears Home Services on 1755131184703
The appointment was cancelled on May 13 by your technician at 2:30 pm he texted that it would be rescheduled. I cancelled 2 doctors appt. for this service date and he never showed. I immediately called Frigidaire and said that i wanted another service repair co. They(Frigiadaire} then immediately cancelled the appt with you(Sears}..Then we got text said new date was May 14 and we cancelled that only to get email stating Frank would show up at 11:39 am which he didn't...Got call 216 area code from frank at 2:03 pm wanting to know what our address was..We told him it was cancelled by Frigidaire yesterday.. He must have put it in as a service call...by he never showed up here to make it....I will never have anything to do with a service that will not let you speak to a person (not a virtual computer system which clearly does not work....Plus I thought it was rude to get a text at 2:30 in the afternoon stating you were cancelling the appt for that day 13th after I rescheded my appts so you could come out that day, plus I got a email on 13 at 7:45 that morning saying tech.. would be out at 8:45 am.....which he never showed for , only waiting all day and receiving a text cancelling appt that day at 2:30 pm..And you wonder why I changed my appt to another company.....
Allan E,
Customer service response - We apologize for the inconvenience and frustration caused by the scheduling issues, Allan. Thank you for your feedback, and we will work to improve our communication and service processes.
Sears Home Services on 1747270743183
Nagi R,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1728192502359
Rox S,
Customer service response - Thank you for the 4-star rating, Rox! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1721049751193
Amber E,
Customer service response - Thank you for awarding us a solid 4-star rating, Amber! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1718935848387
George S,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718592981594
Very professional and and was able to correct my problem
James P,
Customer service response - Thank you for taking the time to leave a review about Sears Appliance Repair. We appreciate your feedback and are glad to hear that our service was professional and able to resolve your problem.
Sears Home Services on 1707845264271
Estimated the repair cost at $400 for a $70 part that took me 10 minutes to install myself. He did tell me what needed replacing so I could do it myself.
David G,
Customer service response - We apologize for the pricing concerns, David. We're glad the technician provided helpful information, and we appreciate your feedback to help us improve our service.
Sears Home Services on 1752537713836
