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502 Pike St Reviews
Read reviews from customers who used our services at 502 Pike St
Total reviews
15
Average Rating
4.4/5
I was not present but my wife was, she said he was prepared, very efficient and got the job done quickly. My only grief is not with John, but with the fact it took almost two months to get it done. Hopefully if I have further need of service in the future it can come somewhat faster. This is not a complaint on John, as I said, he did a great job.
mike M,
Customer service response - Thank you for your feedback, Mike. We're glad to hear John was efficient and got the job done quickly, and we apologize for the delay in service.
Sears Home Services on 1777496136806
edna M,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1765769053569
Cheryl C,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1753066809597
My technician was very conscientious of his duties, even though he disagreed with me on a few issues regarding my machine.
Patty J,
Customer service response - We're glad to hear the technician was conscientious, Patty. We apologize for any disagreements and appreciate your feedback to help us improve.
Sears Home Services on 1755215196960
Paid $130 for a “diagnostic” from Sears Home Services and the technician did not actually diagnose anything. He didn’t move the fridge, remove panels, or check components. He looked at the display and immediately said it was a sealed system leak and quoted $1,700+. The fridge started working normally again shortly after, which makes that diagnosis very questionable. I filed complaint case #8026456 and was told I’d get a follow-up in 3–5 days. It’s been over two weeks with no response. Paid for a diagnostic, didn’t receive one, and customer service did nothing to resolve it. Would not use them again.
Krista,
Customer service response - We apologize for the trouble you've faced, Krista. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777249571911
