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502 Pike St Reviews
Read reviews from customers who used our services at 502 Pike St
Total reviews
16
Average Rating
4.4/5
The service Tech Nick was very knowledgeable and polite. He did a great job!
Mike M,
Customer service response - Thank you for your feedback, Mike! We're glad to hear Nick was knowledgeable, polite, and did a great job.
Sears Home Services on 1786728875527
Professional, knowledgeable, and friendly. Good experience.
Michael F,
Customer service response - Thank you for your feedback, Michael! We're glad to hear you had a professional, knowledgeable, and friendly experience.
Sears Home Services on 1780661645887
Sears warranty technician was both professional And competent and did a very good job highly recommend Josh and Sears warranty service.
Irvin T,
Customer service response - Thank you for your feedback, Irvin! We're glad to hear Josh was professional and competent, and that you highly recommend our warranty service.
Sears Home Services on 1777399746324
Brad L,
Customer service response - Thank you for the amazing 5-star review, Brad! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777389098438
He did a very good job. He was very thorough.
nila E,
Jon K,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1764035415969
Very knowledgeable of the repair. Timely and friendly
Kelly L,
Customer service response - Thank you for your review, Kelly! We're glad to hear you found our service knowledgeable, timely, and friendly.
Sears Home Services on 1757549666819
Technician arrived in a timely manner. Had no trouble diagnosing the issue and offering suggestions. I would recommend their services.
susan D,
Customer service response - Thank you for your 5-star review, Susan! We're glad to hear our technician arrived promptly, diagnosed the issue easily, and provided helpful suggestions.
Sears Home Services on 1755043588140
The repair person was professional, he seemed knowledgeable, and he was willing to share information he has about the washer.
karen K,
Customer service response - Thank you for your positive feedback, Karen! We're glad to hear our repair person was professional, knowledgeable, and willing to share information about your washer.
Sears Home Services on 1749006616479
I was under the impression that something was not working properly with my refrigerator and after he looked at various things, told me that there was nothing wrong and the appliance was working as it was supposed to. I appreciate his honesty and not trying to sell me something that I didn't need.
Greg O,
Customer service response - Thank you for your review, Greg! We're glad to hear you appreciated the honesty of our technician in assessing your refrigerator.
Sears Home Services on 1745362302127
Deborah C,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1742181804752
I was not present but my wife was, she said he was prepared, very efficient and got the job done quickly. My only grief is not with John, but with the fact it took almost two months to get it done. Hopefully if I have further need of service in the future it can come somewhat faster. This is not a complaint on John, as I said, he did a great job.
mike M,
Customer service response - Thank you for your feedback, Mike. We're glad to hear John was efficient and got the job done quickly, and we apologize for the delay in service.
Sears Home Services on 1777496136806
edna M,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1765769053569
Cheryl C,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1753066809597
My technician was very conscientious of his duties, even though he disagreed with me on a few issues regarding my machine.
Patty J,
Customer service response - We're glad to hear the technician was conscientious, Patty. We apologize for any disagreements and appreciate your feedback to help us improve.
Sears Home Services on 1755215196960
Paid $130 for a “diagnostic” from Sears Home Services and the technician did not actually diagnose anything. He didn’t move the fridge, remove panels, or check components. He looked at the display and immediately said it was a sealed system leak and quoted $1,700+. The fridge started working normally again shortly after, which makes that diagnosis very questionable. I filed complaint case #8026456 and was told I’d get a follow-up in 3–5 days. It’s been over two weeks with no response. Paid for a diagnostic, didn’t receive one, and customer service did nothing to resolve it. Would not use them again.
Krista,
Customer service response - We apologize for the trouble you've faced, Krista. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777249571911
