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2400 Elida Rd Reviews
Read reviews from customers who used our services at 2400 Elida Rd
Total reviews
100
Average Rating
4.5/5
Very manerable and prompt
Kim B,
Communication started with an ETA continuously updated on a website. The technician called 1 hour out to advise of their ETA and ask about current problems with appliance. Technician arrived on time, was prompt, efficient, careful and fixed the problem. Very satisfied with everything!
Matt R,
Appletree W,
Micah F,
Micah H,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174376682
He was very nice and professional. My washer was to old and the parts are no longer available for it so it couldn't be fixed.
Shelia N,
Customer service response - Thank you for your review, Shelia! We're glad to hear our technician was nice and professional, even though your washer couldn't be fixed.
Sears Home Services on 1768527107145
Annette H,
Customer service response - Thanks for the great rating, Annette! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1762911624747
Jenny K,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1749008076637
professional
Robert C,
Terrible experience for a warranty service on a range only 3 months old. Poor communication, limited availability. I cant speak on their work because they never showed... and then billed us. I had to take the entire day off as the arrival time was 8am to 5pm. The technician said they would call or email when they were one their way. That did not happen. They claimed they arrived and no one was home (I have cameras, thats untrue). I tried calling to check if they went to my adress but there is no way to speak to an actual person. The "AI assistant" couldn't help me. When I finally got to a live chat, (45 min later) they had closed the call and I couldnt even reschedule for the rest of the day, let alone ask the technician to return. I do not recommend. Unfortunately, my warranty servicer chose them.
Melonie S,
Customer service response - We're really sorry to hear about your experience, Melonie. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776384117110
