He was great, very informative and diagnosed the problem and explained solutions. What I don't appreciate are texts to me at 7ish a.m. which has happened twice now.

Very polite. Knows what he's doing.very good job. Thx Kurt.

Kurt was very knowledgeable about the dishwasher and the home warranty program. He explained everything very clearly about the issues and next steps in the process.

It took 5 different dates for a Technician to come out. We had to be home each day, between 8am-5pm. The first appointment, scheduled for 3/3/26, was cancelled, and rescheduled for 3/4/26, with no show or call for that appointment. The third appointment was scheduled for 3/10/26, got cancelled. We assumed Sears wasn't going to be the ones to fix our refrigerator. I called Electrolux who we have the warranty with, and then Sears texted me that they would be coming out on 3/24/26, which, again, got cancelled. Rescheduled for 3/26/26. Finally Ethan? came out and put the part on; fixed the frig. It was like our time was not important. If my husband was still working, one of us would have had to take a day off from work each of those days, because someone had to be here when the Technician was supposed to come out.

Kurt diagnosed the correct problem and fixed it. I have issue with Sears changing scheduled appointments. It happens frequently. I had an appointment and was told in later due to scheduling conflicts that my appointment needs changed. I don't appreciate the changes since one usually waits over a week for the technician to return.

Kurt is courteous, very knowledgeable and easy to work with.

Kurt called to confirm his time of arrival, showed up exactly when expected and was informative and respectful while diagnosing the issue.

It was a great experience. He was very helpful and friendly.

Fast and efficient. Very courteous and respectful. Explained all aspects.