2400 Elida Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Micah F
Micah H
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Jenny K
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on June 03, 2025
Robert C
professional
Francisco D
IS A SCAM. $130 FOR EVALUATION ( 5 minutes evaluation time) $1,350 TO REPLACE A COMPRESSOR (Only 30 days warranty) OR $680 IF YOU STILL HAVE COVERAGE FROM YOUR FACTORY WARRANTY. STAY AWAY
Customer service response - We apologize for the trouble you've faced, Francisco. This is not the experience we want for our customers. Please email us at BRS3@transformco.com so we can assist you further. Thank you for your patience.
Sears Home Services on May 09, 2025
neal W
Terrible company! You cant talk to any person directly. They tell my wife you just have to live with a inaccurate oven! She has been cooking for 50 years. They did not show up and they did not call to reschedule! They do not carry parts and really had no plans on fixing the problem on a brand new $1000 oven.
Maddison L
Never showed up but marked that he completed our job to fix our dryer and didn’t.
Customer service response - We're really sorry to hear about your experience, Maddison. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 03, 2024
Greg R
Never showed up but stated that the service was done And completed
Customer service response - We apologize for the trouble you've faced, Greg. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 14, 2024
yamahax350
50 dollar part = 30 minutes to install $350.00 total. I would like to make $600 an hour myself, are you guys hiring?
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 12, 2024
Kelly M
He didn’t check to see if it was fixed before leaving
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 30, 2024
