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771 S 30th St Reviews
Read reviews from customers who used our services at 771 S 30th St
Total reviews
201
Average Rating
4.9/5
Good service
Tech very friendly. Once parts arrived, only took a few minutes to repair.
Patricia& P,
New Lexington, OHWasher
Did a fine job with the call. He was knowledgeable.
Tisha B,
New Lexington, OHHome Service
Was very congenial knew what he was doing polite excellent service. No complaints s
Jim W,
Heath, OHOk
Ok I got with Samsung and they're going to take care of it. Thank you anyway.
Milton Aaron,
Zanesville, OHCould have done better
Nick was polite, but did not correctly find and fix the problem. First, he arrived well past the arrival estimate provided by SHS on the day of the appointment. "We will inform you if your technician is running late," was a promise made but not fulfilled. (BTW 8:00am to 5:00pm as a general service appointment window is not helpful.) No contact info was provided that allowed us to speak with a human for any info or updates once the 2:07pm arrival estimate had been exceeded by more than an hour. More importantly, Nick failed to identify that the furnace was not holding a flame. Promptly after he left, claiming that the furnace was in working order, the issue persisted. The furnace ignites a flame which immediately extinguishes. As a result, the furnace ran non-stop for the next 12 hours without holding a flame long enough to heat the house. I could not in good faith recommend this service provider to anyone else.
Rocco H,
Nashport, OHexcellent
Friendly professional Knowledgeable Prompt Would highly recommend, very good experience, 5 star rating
Gary A,
Crooksville, OHKenmore Ice Maker
He came on time and removed the ice maker. Telling me I am going to have to buy a new frig. He said they don't make that model any longer. He knew the make and model before he came. He went through the steps and I am sure he knew that he was not going to be able to fix it. His command of the English language was not good and I kept asking what he was saying. He said that it showed I didn't trust him. I was careful about trusting someone I couldn't understand. He put everything back together and I paid him and he departed. Out $139. dollars and the Ice Maker is still broken. Wont' go down this road again. No more Sears.
Richard L,
Newark, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780698021074
Not happy
I left the day Elbert came for a vacay, he really didn't do anything but check my Freon, my air conditioner was working when I left, I came home today, it isn't working. It is 77 degrees in my house.😳😢 He said it was a pound in a half low, but was still blowing cold.
Julie T,
Newark, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691444326111
Refrigerator still broken
He seemed to think the problem was that I hadn't vacuumed the back of my fridge. But in fact, I had vacuum the back of my fridge. I gave him my vacuum again. He vacuumed the back of my fridge and said that I had it set too low and that it was running, but I said no that's not the problem, but he didn't listen. I'm still getting an error code.
Rebbeca S,
Newark, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723680607403
No show
Terrible customer service. The technician never arrived. No phone call. You can't speak to a live person at their phone number either. I had to show one star to post review but it should be thumbs down. American Home Shield should fire them
Maryann B,
Millersport, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1700778361899