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2400 Stringtown Rd Reviews
Read reviews from customers who used our services at 2400 Stringtown Rd
Total reviews
168
Average Rating
4.6/5
Professional, knowledgeable, helpful
Kathaleen M,
Toby was very efficient technician in repairing my dishwasher. I believe he is an excellent employee. I have had to wait two months for my repair. Regina Hrytzik
Regina H,
Kelton S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175597828
Liz M,
Customer service response - Thanks for the great rating, Liz! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1782506057151
Bennie was great. He fixed the issue I originally called about however I noticed after he left that the small top right burner will not operate without one of the other ones on.
Michael G,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782344480403
The technician was on time, pleasant, and has hopefully resolved the air conditioning problem, but when I asked him nicely 2 times to please take a look at the inside unit, as I am concerned about air leaking from the ductwork, he refused. He advised me to go to the hardware store to purchase tape. I’m at Lowe’s now, and they seem confused about what kind of tape I need. I don’t know anything about fixing air conditioners, and am disappointed, as I’m now hoping I am purchasing the correct tape. He also advised that I clean the outside unit with a hose, and seemed reluctant when I asked him to please show me what he meant. He did at my request walk to the backyard with me to more fully explain directions on how to clean the unit. . So while the air conditioner seems to be blowing cool air, the experience could have been more positive.
Vicki W,
Customer service response - Thank you for your feedback, Vicki. We apologize for the inconvenience and confusion regarding the ductwork and cleaning instructions, and we're glad your air conditioner is now blowing cool air.
Sears Home Services on 1781568916377
Terry B,
Customer service response - Thanks for the great rating, Terry! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1775165892333
Arrived early on the day of the 8 hour range. Identified the problem. The cost of the parts was prohibitive of the actual fix, however.
Ann C,
Customer service response - Thank you for your feedback, Ann. We're glad the problem was identified, but we apologize for the cost of the parts being prohibitive.
Sears Home Services on 1755460177218
The technician did a great job, no complaints. The only issue was with communication. They said the tech would be here between 2-2:40, but didn't show up until 4:15.
Leo H,
Customer service response - Thank you for your feedback, Leo. We're happy to hear the technician did a great job, and we apologize for the communication issue regarding the arrival time.
Sears Home Services on 1753924718323
We were extremely happy with the technicians who made the repair are only complaint is that we had an original appointment of a week ago and the part arrived on Wednesday our appointment was originally for Thursday and we got a text saying they rescheduled it cuz the part wasn't here and all attempts to let them know the part was here we could not contact anybody to get it changed to an earlier time but the server text ignitions did a wonderful job it's just there's no way for us to talk to anybody to get it scheduled for a better time for us and we were totally inconvenient without a washer for it in total week actually a week in 2 days
Edward O,
Customer service response - Thank you for your feedback, Edward. We're happy to hear the technicians did a wonderful job, but we apologize for the scheduling inconvenience. Please contact us directly if you need further assistance.
Sears Home Services on 1750981124257
