2400 Stringtown Rd Reviews

Bennie was great. He fixed the issue I originally called about however I noticed after he left that the small top right burner will not operate without one of the other ones on.

The technician was on time, pleasant, and has hopefully resolved the air conditioning problem, but when I asked him nicely 2 times to please take a look at the inside unit, as I am concerned about air leaking from the ductwork, he refused. He advised me to go to the hardware store to purchase tape. I’m at Lowe’s now, and they seem confused about what kind of tape I need. I don’t know anything about fixing air conditioners, and am disappointed, as I’m now hoping I am purchasing the correct tape. He also advised that I clean the outside unit with a hose, and seemed reluctant when I asked him to please show me what he meant. He did at my request walk to the backyard with me to more fully explain directions on how to clean the unit. . So while the air conditioner seems to be blowing cool air, the experience could have been more positive.

Arrived early on the day of the 8 hour range. Identified the problem. The cost of the parts was prohibitive of the actual fix, however.

The technician did a great job, no complaints. The only issue was with communication. They said the tech would be here between 2-2:40, but didn't show up until 4:15.

We were extremely happy with the technicians who made the repair are only complaint is that we had an original appointment of a week ago and the part arrived on Wednesday our appointment was originally for Thursday and we got a text saying they rescheduled it cuz the part wasn't here and all attempts to let them know the part was here we could not contact anybody to get it changed to an earlier time but the server text ignitions did a wonderful job it's just there's no way for us to talk to anybody to get it scheduled for a better time for us and we were totally inconvenient without a washer for it in total week actually a week in 2 days

If I could rate the technicians separately, they’d get 10 stars. They were professional, fast, and honestly the only reason this review isn’t even worse. I wish they didn’t work for SEARS because they deserve better. SEARS customer service, on the other hand, is a disaster. Everything is run through AI bots instead of real people, and it shows. I had specific questions and kept getting copy‑and‑paste robot answers that didn’t help at all. Three days of PTO wasted because SEARS kept rescheduling after I waited around all day, and I couldn’t reach a single human to fix it. And seriously… an 8am–5pm arrival window? Then at 4:30pm I get a text saying, “Sorry for the inconvenience, let’s reschedule.” That’s not customer service — that’s avoidance. I’ve been buying appliances from SEARS since the 80s, I have their warranty, and I’ve never seen the company care less about the people who keep them in business. Again, the technicians are amazing. But SEARS as a company? Do better. Treat customers with respect. Change your service model or you’re doomed to fail — no brand is too big to ignore customer service forever.

Wanted $871 to replace freezer fan. New fridge would cost $1000. Pricing isn’t a reflection on the service tech. Will not waste time on repairs in the future will just buy new.

The technician was nice, but didn’t recommend repairing a 30YO refrigerator that is in a rental that I’m selling soon. I do take issue with the fact that Sears canceled FOUR appointments on the very day they were due to show up! (I was at home on vacation at the time) Did they offer me anything for the inconvenience? (I had to leave work to meet them) No. No they did not. Did I ask for a discount? Yes I did, but the person on the phone said she couldn’t do that and told me ask the technician who told me he could not do anything either. I just had Sears fix my dryer and I purchased the service package for myself, but was told I couldn’t use it for the rental. I am not pleased with Sears “service.”