1825 N State Route 19 Reviews
Showing most recent reviews from verified customers of Sears Home Services
cathy T
Fixed my oven Good experience
Customer service response - Thank you for your feedback, Cathy! We're happy to hear you had a good experience with your oven repair.
Sears Home Services on April 13, 2025
Linda B
Our first appointment was 9 wasted hours for a no call no show. We didn't find out until after the scheduled appointment that it needed to be rescheduled.
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 15, 2025
Frances A
Had to schedule another appointment after technician said it's fixed. Door slams down now. Does not cancel out previous selected cycle. User interface needed.
Customer service response - We apologize for the trouble you've faced, Frances. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 25, 2024
Spencer M
Scheduled warranty repair on dryer. Time window for service was 8 A.M. to 5 P.M. they canceled at 5 P.M. the first service reservation. Then on the rescheduled date they set time window for 8 A.M. to 5 P.M. again. So we waited yet again another day for service just to be cancelled at the 5P.M. Time. This was a complete waste of our time and after calling and receiving an answer to when a technician could arrive in one month’s time we decided to warn others of this terrible service. In my opinion this company is a scam and should be ashamed of themselves for the way they treat customers. Please read this review before wasting your time with this company.
Customer service response - We apologize for the trouble you've faced, Spencer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 17, 2024
Susan S
Never called didn't show what the hell!! You better call me. I'll be expecting a call Tuesday the 6th. Was the original time for you to come
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 04, 2024
