620 Plaza Dr. Reviews

It took 3 different service guys, the first 2 didn't know what the hell they were doing. One came with NO TOOLS. #3 service guy Don . He knew his bussines, had to reorder parts for the first 2 guys missed diagnosed the problem. Again Donald was good, if they had sent one of the first 2 guys. I would have sent them on down road.

Called and said he cant fix geothermal after i waited all morning, 2 hours

I still am having problems with the washer is over filling now. I didn't have this problem before the control board was replaced.

My experience was NOT what I hoped for.....James came in, looked at everything, said it was "programmed" correctly according to the specifications and was in working order. Since I just returned home from a Pilgrimage in Italy, I was delighted to hear the news and get "all the laundry" caught up. To my dismay, the GEProfile Combo machine did exactly what it did before...when I began the laundry.... NOT drying the clothes which I iterated to James before he started his task of servicing it! With the upcoming holiday, I had to refile a claim and NOW will not receive another service call until the following week. The laundrymat is expensive, but I CANNOT wait, our clothing needs to be laundered. Last August when I had a problem with this machine, the serviceman from another company, knew all about these machines; It was apparent that this person wasn't as familiar with them. Hopefully since A & E Factory is the main service provider for Lowes Protection Plan, someone more familiar with these prototypes will be assigned to my claim this next time around.

No business has existed at this address for over 5 years. Kmart no longer exists here.

The issue was not resolved. The washer is still broken!

What a joke of a company......$129 diagnostic fee, then they quoted me over $500 for a heating element and $200 in labor for a part which I then sourced for myself for $45 and fixed in 45 minutes. You should be ashamed of yourselves. Your tech was nice.......though the company is worthless. Avoid this company at all costs. Best part I was still able to fix it same day myself where I would have had to wait for them to come back and fix it. Update - I tried to reach out to them as they asked in their reply, but they are a AI only company now, you cannot talk to a live service agent. Another reason not to do business with then. Avoid at all costs.

Scheduled a washer service appointment with a time window of 8am–5pm. I waited the entire day, and no one ever showed up. After 5pm, I called and was told my technician was scheduled to arrive at 4pm EST — which made no sense since it was already 5:15 EST. When I asked the phone rep to double-check for a correct arrival time, I was told to “just keep waiting.” Five minutes later, I received a notice that my appointment had been canceled altogether. Unprofessional and a complete waste of an entire day. I do not recommend unless you want to spend your time waiting for service that never arrives.

Scheduled appointment on June 21st at 12 noon. Got a message around 1030 am, tech will come at 1225 pm. We emptied the fridge and got ready for repairman. No one showed up but got an email indicating 0 dollar bill. Finally reached someone, who informed due to technical glitch, it got cancelled. Rescheduled for between 2-5 pm. Got one message indicating 345 pm tech arrival. When I clicked the link to check status at 330 pm. It now states - appointment scheduled for July 12! Now I have cancelled and never plan to call Sears home service in future. Once upon a time I had great respect for Sears Brand.