620 Plaza Dr. Reviews

Very professional but personable! Well done!

This is the THIRD time that we have had a technician come to our home to fix our LG Refrigerator within a period of 3 weeks and the refrigerator is still not working! William is an honest, conscientious worker, and has given us helpful insights on this LG Refrigerator, which he said is UNREPAIRABLE!! I paid SEARS $544.91 to have this LG REFRIGERATOR repaired!! So why is SEARS asking me to hire another technician for $129. to confirm William’s assessment?!? I have received no help whatsoever from SEARS! I thought SEARS was a reputable company! Thank you for sending William. He is a keeper!!!

Repair portion of visit went well. Scheduling of visit failed - spent one whole day waiting for service and scheduling app falsely claimed repair personnel were on their way with four different projected arrival times - technician finally appeared the next day

William, our technician, was excellent. 3 star rating is because it took 6 weeks to get the necessary part.

Nobody Showed up at my house. I got a message saying that he was here now, and while staining at my front door, I confirmed nobody was here, for them to say that nobody was home when I haven’t left my home the entire day, my kids have been here it is absolutely ridiculous. There’s absolutely no way anyone came and knocked on my door without me knowing. The only reason I knew that they’re saying they weren’t able to get into my house because I got a receipt sent to me for zero dollars saying that he came and left. After working through the prompts of their automated system for over an hour, I finally was able to get in touch with somebody who told me that the ticket was closed because nobody was home, and my machine was not accessible. I was also told there was no way for me to talk to anybody local and there is no phone number for a local office. — my home warranty had Sears come out to fix my washing machine, after the horrible experience, I had with them fixing my dishwasher/not showing up I was hesitant. They assigned the same person, he called to let me know he was on his way, diagnosed the issue and I had no further problems. I’m raising my review to a three because of the + second experience.

It took 3 different service guys, the first 2 didn't know what the hell they were doing. One came with NO TOOLS. #3 service guy Don . He knew his bussines, had to reorder parts for the first 2 guys missed diagnosed the problem. Again Donald was good, if they had sent one of the first 2 guys. I would have sent them on down road.