Appointment Lookup
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4900 Midway Mall Reviews
Read reviews from customers who used our services at 4900 Midway Mall
Total reviews
222
Average Rating
4.8/5
Was not expecting washer repaired today. Wrong! Repair tech (Dave) had part I needed. Polite, courteous and fixed in no time. Nice job!
michael S,
Very professional and did a great job.
Luanne C,
James was great, He fixed the problem explained everything to us and was on time.
Donna S,
David is very knowledgeable and so comfortable to be around knowing he will fix it. Whatever it is I’ve had him several times and I’m so glad he’s the best.
Jean T,
Customer service response - Thank you for your positive review! We appreciate your kind words about David's expertise and friendly demeanor. We're glad to hear that he has provided you with excellent service multiple times.
Sears Home Services on 1705465373371
David tried the best he could fixed on my washer. But sadly can't replace or fix. Because my washer is 11 years old.
Jennifer W,
Customer service response - Thank you for your feedback, Jennifer! We're glad David did his best, even though your 11-year-old washer couldn't be fixed or replaced.
Sears Home Services on 1771547845911
I was very pleased with the technician because he worked quickly, was very personable and explained a lot to me. The job was done, amazingly well, and the appliance is running perfectly.
gilo P,
Customer service response - Thank you for your positive feedback, Gilo! We're happy to hear that the technician worked quickly, was personable, and explained everything well, resulting in your appliance running perfectly.
Sears Home Services on 1767853912276
Janet S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1750119092371
The appointment process to secure a technician went well. The technician kept me apprised of his schedule and arrival time. I tried cleaning my stove's ignition ports with paper clips as specified in my manual, but it did not work. When the tech arrived, he asked me for a paperclip, and he cleaned the ports. I think the techs should have advanced tools, so the process at least seems more professional than asking the resident for a paperclip to render the service. No offense to the technician.
Kathy M,
Customer service response - Thank you for your feedback, Kathy. We're glad the appointment process went smoothly and appreciate your suggestion regarding the tools used by our technicians.
Sears Home Services on 1733453968966
The service was completed but the communication on the app is very poor. It offers you the option to track 8 hour appt window but gives you no information. No numbers to call is aggravating
Kim S,
Customer service response - We apologize for the frustration with the app communication, Kim. Thank you for your feedback, and please contact us directly if you need further assistance.
Sears Home Services on 1762472526166
We won't a PAPER Receipt, the one you sent can't be printed out, and for some reason is no longer available. Why would you sell appliances that you can no longer get parts for? The next time I need one, it won't be from your store.
AWS A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772068294859
