Appointment Lookup
802-552-4364
4900 Midway Mall Reviews
Read reviews from customers who used our services at 4900 Midway Mall
Total reviews
214
Average Rating
4.7/5
The technician was friendly and knowledgeable and on time. The automated service that prepared for the appointment was very disappointing! The timing was off and the information was totally incorrect. The automated.messages to confirm the appointment had the day wrong. The time wrong and the service call reason wrong and incorrectly told me there would be a charge when he arrived even though my warranty covered.it! I would have definitely canceled the entire appointment if Tim had not called me.And let me know he was coming and clearing up the confusion. Tim was great. Efficient and knowledgeable. But the AI service sucks.
Nancy H,
Customer service response - Thank you for your feedback, Nancy! We're glad to hear Tim was friendly, knowledgeable, and efficient, but we're sorry for the issues with the automated service.
Sears Home Services on 1780088504013
Tamara K,
Customer service response - Thank you for the amazing 5-star review, Tamara! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779479669475
Penny M,
Customer service response - Thank you for the amazing 5-star review, Penny! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778634635578
Mary N,
Customer service response - Thank you for the amazing 5-star review, Mary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1778527060590
David was a wonderful technician. Everything went so well and so soothly!!
Anna G,
Customer service response - Thank you for your feedback, Anna! We're glad to hear David was a wonderful technician and that everything went smoothly.
Sears Home Services on 1777588783688
Jerry was very accommodating with his schedule and my work schedule. It is unreasonable that a company expects someone to just sit at home all day waiting 8-3 pm. I have a job, so I can pay my bills.
Suzanne S,
Customer service response - Thank you for your feedback, Suzanne! We're glad to hear Jerry was accommodating with your schedule and able to assist you effectively.
Sears Home Services on 1776206668371
Tim took the time and patience to explain the machinery, how to take care of it, and was knowledgeable, patient, and very professional.
Luigina R,
Customer service response - Thank you for your feedback, Luigina! We're glad to hear Tim was knowledgeable, patient, and professional in explaining and caring for your machinery.
Sears Home Services on 1776182594608
James J,
Customer service response - Thank you for the amazing 5-star review, James! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776106907102
Gerald R,
Customer service response - Thank you for the amazing 5-star review, Gerald! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775673368378
Karla D,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1775521540205
