4480 Indian Ripple Rd Reviews

My elderly grandparents purchased an extended warranty through this company, but we’ve been unable to get any help. For months, we’ve tried calling during business hours, left messages, and even stopped by in person, yet we’ve received no response. At this point, it feels impossible to get anyone to honor the warranty they paid for. We’re not looking for anything unreasonable—we simply want someone to contact us and provide the service that was promised. If someone from the company sees this, please reach out so we can finally resolve this issue.

We have a cloths washing machine that appears to have a drain pump that needs replaced. We called Sears Home Services and set up for a service technician to come out the next day. As the day went along I kept getting updates for the time when the tech would arrive and it kept getting move back. AT 4:01 PM i got a text saying that they would not make it out that day and could they reschedule for the next day. We went ahead and rescheduled for the next day. All of this was done talking and texting with a bot, not a real human. The second day just like the first day. The arrival time kept being pushed back. I called them and the bot told me that the tech had two more in front of us and would then be at our house. The time kept being pushed back and eventually was as late as 7:10 PM and then even that time disappeared. When I called the bot claimed they were still coming. I could not talk to a real person. After I texted again at 7:30 PM the bot finally admitted the tech was not going to show up and could I reschedule again. I had enough and cancelled the appointment.

My refrigerator ice maker is still broken. After paying you $650.00 for basically nothing. I’m not happy.

Was forced to schedule with ai only no thanks I talk to people

Worst service ever!

Could not repair microwave. Door is now broken(wasn’t before). Technician did not show up with no notice for two prior appointments. Overall seats service experience was awful

Horrible service DO NOT USE! Our dishwasher has been having issues so we scheduled an appointment for repair. Technician came out said he repaired it, within an hour the dishwasher is leaking all over the place. We schedule a time for them to come out again, then get a notification that they came but we weren’t here with a picture of our front door… We were here they never knocked/ rang the doorbell. Rescheduled again, once again “we came but you weren’t home” with a blurry photo of nothing as proof. We were sitting in front of the door waiting, they were never here. To cap it all off there is no avenue to talk with a real person, it’s all AI that can’t actually answer or help when you’re having issues. And now that i’m leaving this review the only response i’ll get is an AI generated comment saying “I’m sorry you’ve had this bad experience, please reach out to us at this number” and that number? THE UNHELPFUL AI CHAT BOT! Absolutely infuriating, DO NOT USE THIS SERVICE!

I needed washing machine repair. It turned out it was my lid lock which I suspected. I was asked to pay upfront for the part and labor, even though the part had to be ordered. The cost was $535. The part was delivered to my home from Amazon, it cost less than $50. The wrong part was ordered and it didn't fit my washer. Since they don't have parts on hand, I'd have to wait another 4 days for the repair to be completed and would have been charged another $129 fee. I tried to call and get a live person, spent two hours on the phone and got no where. Finally, I had to call my bank and dispute the charge. Shame on Sears and Shane on me for paying in advance of the service being completed.