4480 Indian Ripple Rd Reviews

Love Steve as my tractor repair technician! Knows his way around a riding mower. He's simply the best and better than all the rest.

Great customer service ! very knowable and was able to explain everything about my washer and dryer.

Guy was nice and helpful. Only downside was my appointment window was 8am-12pm and he didn't come until 11:30am.

Once the technician finally showed up (after "automated" rescheduling 4 times!), he was friendly and seemed knowledgeable. Unfortunately, the parts he needed were not available (not just backordered - really not available!) so he couldn't repair the appliance. And I had to pay $129 for that 4-times rescheduled no help visit.

Very disappointed that the scheduled appointment was over 3 hours late so there was not enough time to perform the maintenance, tune-up service (oil change etc.), which will cost me over $100 more to reschedule. As well, there were issues with the scheduling software, specifically, when trying to confirm the appointment and no space to communicate the type of service needed. That said, Steve was positive and took the time to fix the wheel.

Zero Stars. We just got the Warrenty a couple of months ago to fix a dishwasher and the initial repair did not fix it. We called a month ago and they canceled the appointment same day. We rescheduled a month later(today) and the technician called and said the dishwasher issue is preexisting and would not be covered. Canceling this service today. Waste of time and money

First let me start off by saying never ever use this company for any home appliance repairs! They know showed me on my first appointment and then drove by my house with me standing in the driveway for the second appointment took a picture of my neighbor's house two houses down then sent me a text message saying I was not home! Complete garbage you cannot get a hold of anybody live no matter what number you call or what you try. Again stay far far away

The technician who came was very cordial, customer oriented, etc but I would hope Sears would send someone with better training and resources than I had. I was charged $130 for him to Google search the issue and determine what I had already done and knew. On top of that, the communication from Sears has been an absolute disaster. I took a whole day off work last Monday for an appointment due to arrive between 12 & 5 pm…at 4:30 pm I finally got a text saying they wouldn’t come that day. Finally they rescheduled for today ((Monday) I asked the tech questions he had to call someone to answer (this is not the techs fault…it’s a SEARS training issue. Communication from Sears promised I could track the techs travel progress to my grouse, yet that didn’t happen. Back in the day Iused to go into Sears stores and end up regretting it…funny now I have the same feeling about Sears service. I’m sure they’ll go the way of the stores soon enough. BTW the tech said he had only been working for Sears a short time. I’m certain he didn’t get much training prior to starting.