4480 Indian Ripple Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paul E
I am satisfied with the service provided by Christopher. He was friendly, prompt, informative and apparently skilled. All email correspondence associate with this service was accurate and informative. I did receive a computer generated phone call claiming to be associated with Sears. The information in that phone call contradicted the information provided by Christopher. I chose not to follow-up on that phone call and I chose correctly. If that phone call was associated with Sears, I recommend Sears take serious consideration to coordinate their technological correspondence with customers.
Customer service response - Thank you for sharing your experience with Christopher and for your suggestion regarding our correspondence. We're glad you were satisfied with the service and we will look into the issue with the phone call.
Sears Home Services on August 07, 2024
James B
Completed survey in SMS
Customer service response - We appreciate you taking the time to complete the survey via SMS; your feedback is invaluable to us. Thank you!
Sears Home Services on August 04, 2024
Barbara D
I am so impressed by SEAN K he was knowledgeable and very thorough! He was able to fix everything in the first appointment. I am definitely going to ask for him again if I have any issues with other systems
Customer service response - Thank you for your kind words! We're thrilled to hear Sean K was able to address all your concerns efficiently.
Sears Home Services on July 09, 2024
Linda M
Customer service response - A big thank you, Linda, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 07, 2024
D C
The technician was on time, cordial, personable, and professional. He was extremely knowledgeable, and explained everything he was doing. He did an outstanding job, and I would definitely recommend.
Customer service response - Thank you for sharing your positive experience with our technician. We're thrilled to hear you would recommend us and appreciate your support!
Sears Home Services on July 02, 2024
Myrna S
Customer service response - A big thank you, Myrna, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 30, 2024
Ernest O
Customer service response - A big thank you, Ernest, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 27, 2024
Tim H
Excellent 5 star service for the 2nd time in 12 months. The technician had to replace a failed ( new) repair part after just 1 year....no reflection on his part....but possibly a reflection on the durability of the parts being purchased by Sears Home Services. Again, service technician was 5 Star !!
Customer service response - Thank you for recognizing our technician's excellent service. We apologize for the inconvenience with the part's durability and will look into our parts sourcing.
Sears Home Services on June 13, 2024
Amy W
Chris came in , knew what was wrong and did a great job. He explained what he was doing and appreciated that. Harold finally got here at 12:35 after much complaining to Choice Warranty. He felt leak came from spill over container that had a space for water to drip. Fixed with tape. Said if it continues it is then inside the refrigerator and at that point would have to be replaced. He did not have me sign anything when he left.
Customer service response - Thank you for acknowledging Chris's expertise and communication skills. We're thrilled you're satisfied with his work!
Sears Home Services on June 13, 2024
jim M
Customer service response - A big thank you, jim, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 13, 2024
