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4480 Indian Ripple Rd Reviews
Read reviews from customers who used our services at 4480 Indian Ripple Rd
Total reviews
190
Average Rating
4/5
Technician was polite and knowledgeable.
Mel F,
Customer service response - Thank you for your 4-star review, Mel! We're glad to hear our technician was polite and knowledgeable.
Sears Home Services on 1768880896898
Harry S,
Customer service response - Thanks for the great rating, Harry! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1758246345976
Jibriyl A,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1746400267137
Guy was nice and helpful. Only downside was my appointment window was 8am-12pm and he didn't come until 11:30am.
Joe C,
Customer service response - Thank you for your feedback, Joe. We're glad to hear the technician was nice and helpful, and we apologize for the late arrival within your appointment window.
Sears Home Services on 1729814086039
Our original appointment was moved from last Friday to today (Tuesday). The repair was done and the dishwasher works, but the technician neglected to replace the screws holding the dishwasher in when the door was open and the insulation was not replaced correctly. Had to do that myself. Between the rescheduled appointment and the incorrectly completed job, I can only give 3 stars.
Don S,
Customer service response - We apologize for the inconvenience with the rescheduled appointment and incomplete installation, Don. Thank you for your feedback, and we're glad your dishwasher is now working.
Sears Home Services on 1778013123544
Once the technician finally showed up (after "automated" rescheduling 4 times!), he was friendly and seemed knowledgeable. Unfortunately, the parts he needed were not available (not just backordered - really not available!) so he couldn't repair the appliance. And I had to pay $129 for that 4-times rescheduled no help visit.
Ely E,
Customer service response - We apologize for the trouble you've faced, Ely. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735178509827
Very disappointed that the scheduled appointment was over 3 hours late so there was not enough time to perform the maintenance, tune-up service (oil change etc.), which will cost me over $100 more to reschedule. As well, there were issues with the scheduling software, specifically, when trying to confirm the appointment and no space to communicate the type of service needed. That said, Steve was positive and took the time to fix the wheel.
Scot B,
Customer service response - Thank you, Scot, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1710903781229
We have a cloths washing machine that appears to have a drain pump that needs replaced. We called Sears Home Services and set up for a service technician to come out the next day. As the day went along I kept getting updates for the time when the tech would arrive and it kept getting move back. AT 4:01 PM i got a text saying that they would not make it out that day and could they reschedule for the next day. We went ahead and rescheduled for the next day. All of this was done talking and texting with a bot, not a real human. The second day just like the first day. The arrival time kept being pushed back. I called them and the bot told me that the tech had two more in front of us and would then be at our house. The time kept being pushed back and eventually was as late as 7:10 PM and then even that time disappeared. When I called the bot claimed they were still coming. I could not talk to a real person. After I texted again at 7:30 PM the bot finally admitted the tech was not going to show up and could I reschedule again. I had enough and cancelled the appointment.
Steve S,
Customer service response - We apologize for the trouble you've faced, Steve. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782434572818
My refrigerator ice maker is still broken. After paying you $650.00 for basically nothing. I’m not happy.
kathleenlcollins,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780966397600
Was forced to schedule with ai only no thanks I talk to people
Drake K,
Customer service response - We apologize for the trouble you've faced, Drake. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015837896
