4480 Indian Ripple Rd Reviews

Washer cannot be repaired under 900 dollars due to parts and labor. Currently charged for service call to apply to parts and repair needed. I received a no show text saying no one was home to get service done. The address given was wrong. The photo of the house/property was wrong. That address doesnt exist anywhere in this state. Where did the house photo come from and why suddenly delete the photo? Still waiting on service. After an hour on phone with your company and updating the address information, I received a confirmation text showing the same wrong address. Also received two seperate days of supposed service scheduling. Also, still saying im scheduled for initial consultation and not the parts and services needed. Is this a circus?

walked in and said we cant repair it and charged me a 140 dollars.

No help. Arrives after 5 pm after all I received all day was would arrive between 8-5. Two minutes said could not order ice maker cause it is proprietary item was a Best Buy brand only. He left and closed my ticket. No fixed ice maker and I have start from the beginning, again. Extended warranty! Wonder if this has something to do with why they do not want to pay anything extra!!!!!!

The Tech came by and caused damage. He said has a bad 24v terminal he disconnected and recommended replacement He disconnected the unit and left disconnected or created the short to unit We were ok before he got there and now have NO HEAT This is very Serious They went from heat only reaching 65-68 to now NO HEAT AT ALL You caused significant damage and we are initiating a lawsuit if this is not corrected by 4/5/2026 Thank you 🙏 Sincerely IPI

We made an appt for dryer repair. Heating element replaced after waiting 1 week. Dryer not working on 1st attempt after repair. Now, due to AI platform used by sears, I’m unable to discuss situation with a live person and explain the need for further follow up by repair technician. Customer service is non existent and unable to assist other than setting up new appointments.

Two no shows. There doesn't seem to be anyone that can be contacted. Only bots. Too bad. Sears appliance repair used to be the gold standard.

SKIP the hasstle. Automated AI only service. Sceduled. Recived texts & updated times. No show for time. Even got email with "now that repair is complete" ... discount on service plan. Will only reschedule. Phone # given for help is automated line.

Do not use this company! The technician did not arrive for our scheduled appointment (that we prepaid for) and now will only reschedule a week out due to their own unprofessional mistake. They also will not reimburse us for diagnosis fee when they missed the appointment. Worst customer service ever experienced!!

No one called, no one showed up

Horrible experience. You sent me a tracker at 6:30 this morning it told me 1:30 PM I checked it again around 10 and it told me 4:30 PM then I get a phone call at 11:09 that they are 10 minutes away. Completely unacceptable!