4480 Indian Ripple Rd Reviews

2 appointments no shows!!! Waited all day, no calls, can't get a hold of anyone because its all AI!!! Super frustrated that I didnt even get the common decency of a phone call.

Washing machine wasn't spinning out or draining. Michael came a day late, ran the machine left water filled in the machine told me how much to repair. Said he couldn't drain the water, that I (the consumer) needed a shop vac. A bill would be sent to me, less than 15 minutes he was here. Didn't do anything except be rude and late. I am not paying anything.

Firstly, you cannot talk to a person until a technician is on the way to your house, they've automated the entire process. This also means that anything like 'a weird street name' means that they cannot process work orders. For example, I live on Rahn Rd, so when I scheduled the appt I stated my address as "## Ron Road, that's R-A-H-N". Get to the day of and the website that's linked to be your order page never shows the correct time and the agent map never works, so at 12:30PM its still saying a tech will show up at 7:32AM (they were scheduled for 8A-12, so even if that were the case its garbage). Technician calls an hour late stating that he can't service a work order for a wrong address that 'you have to call and place a new one, soonest is probably a week or two out', so I try to call and *cannot* talk to a person; after iteratively trying their clanker tells you "we're an entirely automated service now, you cannot speak to a human", so I'm just wholly unable to have my washer repaired by them. Not only am I extremely dissatisfied with every step in this trash process, I'd sooner burn down the call center than try to use them again. Unfortunately, Google won't let me leave less than 1 star.

Sears Home Warranty is a SCAM!! We had to cover a big ticket service visit out of pocket due to nobody communicating within Sears! We are canceling all of our home warranties and will never be using them again. Would recommend to run for your life if you’re asked to purchase a home warranty. We have been on the phone for 4 hours today and transferred to 10 different people. Nobody takes responsibility.

I would not recommend this company for any repair. It is poorly run, unreliable technicians, ABSOLUTELY NO WAY TO CONTACT A HUMAN! You cannot even email them let alone call someone. The only interface they allow is AI and it can't do anything helpful. We had three different appointments that the technicians NO SHOW/NO CALLED. Three working days taken by this company with no apology, no compensation, and again no way to contact them. Each time our appointments were in the window of 8-12 and about 4:45 I received text messages from AI saying that "MY REQUEST" to reschedule the appointment had been accepted. I never rescheduled an appointment they just missed them and rescheduled for me. Do not use this company unless you enjoy wasted time/days, and extremely poor or NO customer service.

We were assigned Sears from our home warranty company, unfortunately. After waiting weeks, taking a day off work, waiting all day for a tech to come out, I get a text with a picture of my mailbox saying I wasn’t home. I was home and all my ring camera footage confirmed nobody pulled in the driveway, much less approached the door or rang the door bell. My wife and I have spent a combined 12 hours on the phone trying to get them to come (we already paid ofcourse!), hundreds of dollars in missed work pay, hundreds of dollars spent at laundromat. Nobody will come back, they won’t give us our money back, and no matter who we talk to they “aren’t authorized to let us speak to a supervisor.” So there is no recourse for any customer no matter what happens to them. Our home warranty company says they will never use Sears services as a provider again and I, my wife, and our home warranty company will be reporting them to the better business bureau today. Call someone else. Don’t be scammed!

Very terrible. Tech lied and said they came but didn’t. We were sitting waiting (missed work) and we have ring camera footage confirming nobody pulled in the driveway or came to the door. I have been in the phone trying to get them to come for 12 hours. They say they are not authorized to let me speak to a supervisor. They took our money and have no intention of coming to fix anything and there is nobody higher up they will let you talk to. I’ve actually seen now this has happened to millions of people on Reddit. Sears is a total scam operation now apparently.

Zero Stars. We just got the Warrenty a couple of months ago to fix a dishwasher and the initial repair did not fix it. We called a month ago and they canceled the appointment same day. We rescheduled a month later(today) and the technician called and said the dishwasher issue is preexisting and would not be covered. Canceling this service today. Waste of time and money

First let me start off by saying never ever use this company for any home appliance repairs! They know showed me on my first appointment and then drove by my house with me standing in the driveway for the second appointment took a picture of my neighbor's house two houses down then sent me a text message saying I was not home! Complete garbage you cannot get a hold of anybody live no matter what number you call or what you try. Again stay far far away

The technician who came was very cordial, customer oriented, etc but I would hope Sears would send someone with better training and resources than I had. I was charged $130 for him to Google search the issue and determine what I had already done and knew. On top of that, the communication from Sears has been an absolute disaster. I took a whole day off work last Monday for an appointment due to arrive between 12 & 5 pm…at 4:30 pm I finally got a text saying they wouldn’t come that day. Finally they rescheduled for today ((Monday) I asked the tech questions he had to call someone to answer (this is not the techs fault…it’s a SEARS training issue. Communication from Sears promised I could track the techs travel progress to my grouse, yet that didn’t happen. Back in the day Iused to go into Sears stores and end up regretting it…funny now I have the same feeling about Sears service. I’m sure they’ll go the way of the stores soon enough. BTW the tech said he had only been working for Sears a short time. I’m certain he didn’t get much training prior to starting.