4411 W Broad Steet Reviews

Been waiting 4 weeks for repair. If I could rate lower I would. To say their customer service is poor would be an upgrade, it’s actually nonexistent! And you will NOT be able to get a human online at any point. I’ve taken vacation days for scheduled appointments 7a-6p only for them to NO SHOW. And the AI texts are ridiculously absurd. They’re on, off, in, out, up, down, they’re coming, they’re not coming … even asking if I’d like to keep a past date’s appt. I haven’t learn to go back in time just yet!! They are the worst!!!! My home warranty scheduled them and don’t even have a number to reach a human. BTW the American Home Warranty is just as horrible!!! You will NEVER reach anyone in the US, everyone is in Guatemala. STAY AWAY FROM BOTH!!!!! FURTHER, the 800 number that you later provide as a lame attempt at providing customer service leads customers back through the exact non-existent never ending cycle that ends the same way …. No resolution, and false dates and times to expect NO SHOW appointments! I’ve reported you to the Better Business Bureau and suggest that others follow in doing so.

Service guy was honest and great. However the prices for the parts and labor are ridiculous. I had no choice but to deny service and only pay the 134$ diagnostic fee. 330$ for a part that's only 40$ on Amazon?? Really?? And 229$ for labor?? I'll gladly pay for labor and parts. But those prices? Outrageous.

I scheduled a repair appointment for today between 1-5pm. Estimated arrival time updated around 4pm to 5:30 then shortly after to 6:06. The arrival time has not changed on my details and it’s 7:20 as I am writing this review. I called the store and there is no option to talk to anyone to ask for updates on arrival time. I understand that sometimes things get backed up and the appointment time can change but there should at be some sort of communication whether text, email, or phone call to allow the customer to know what’s going on.

ZERO CUSTOMER SERVICE Buyer beware, they say the trip fee is refunded if you agree to the service recommended. They added the trip fee to the cost of parts and service. Did not have the part, scheduled for next day, then sent a text to reschedule, wha/why? No live agent!. I called 10 times and got the same info from AI, your tech is scheduled today between hours…, but the initial recording says, I see you have an appointment that needs to be rescheduled. At least update your AI system. ZERO CUSTOMER SERVICE,

Buyer Beware! This company scammed me out of the service fee. When scheduling the appointment I was told if a repair was done the service fee would be deducted. This was not true! The technician told me the service fee was already factored into the quote. The quote to fix my dryer included a $60 part and a $300 labor fee. The technician told me it would be an easy fix and recommended I do the repair myself so I asked why the high labor cost and he couldn’t answer. I ended up ordering the part and doing the repair myself. It took me, an unskilled 60+ person watching YouTube videos, about an hour to fix. Who makes $300 an hour, not me! I will never use this company again.

I was told I will receive an estimate for the parts and labor and asked to pay for the service visit and just received a receipt for service $129. I did not receive the estimate. When asked the technician on site he told to call the customer care which is initially answered by AI-chatbot and later says it will connect to real agent to give the estimate, I was on the call for around 1-hr and it did hang up on me. I will dispute for the fraud charges. No diagnostic equipment was on the site to test the motor or the circulation pump. My name on the service order is also wrong. No chat is working to get it fixed or proper customer service is available

They came out to fix my washer didn’t fix it charged me $140. Then when I called to have them to return back out, they said they have no record of my service.

Repair team told us that we could fix the oven ourselves - but charged us the visit fee. We were unable to fix ourselves (required wiring work, that we neither had the tools or confidence to complete). We had the team come out again & they refused to waive the initial fee. We essentially paid twice for the job to be done once & felt like the repair team misled us. Oven was fixed sufficiently, but overall experience with Sears Appliance Repair was disappointing. I'll be using other vendors going forward.

The technician was very short with me and didn’t take the time to explain anything. When I asked what tests he ran or what he did, he just said “I ran all the tests” without offering any real details. It felt dismissive and unprofessional especially when I was just trying to understand what was going on with my appliance. Definitely not the experience I was hoping for.

No communication. They don’t show up on time or at all. No live person to call or email. Horrible experience. Do not ever use.