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4411 W Broad Steet Reviews
Read reviews from customers who used our services at 4411 W Broad Steet
Total reviews
209
Average Rating
4.5/5
Robin J,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749008076631
Good service. I was disappointed that there were two days I waited only to be told they couldn't make it and I was rescheduled. Other than that I was pleased with the service. I am a sears retiree and I know the importance of keeping your commitments.
Bob I,
Customer service response - Thank you for your feedback, Bob. We apologize for the rescheduling inconvenience and are glad to hear you were pleased with the service.
Sears Home Services on 1745193386893
Melissa S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733419573138
I wasn’t happy because he was not scheduled to arrive within the window that I selected. He was very respectful and apologetic and efficient.
Joy M,
Customer service response - Thank you for your feedback, Joy. We're glad to hear our technician was respectful and efficient, and we apologize for the scheduling inconvenience.
Sears Home Services on 1729134241646
Patricia S,
The technician and the actual call was fine once he arrived. The scheduling is problematic. I signed up for an 8am to 12pm window and the time kept getting pushed til arrival was quarter to 3. The link in the earliest texts did not work. Went to an error page. Every number I called went to an automated system with no option to talk to an agent. The text back from the phone system did provide a link that shows updated times, but it is quite a long day to be waiting on service diagnosis.
Doug H,
Customer service response - We apologize for the scheduling issues and communication difficulties, Doug. Thank you for your feedback, and we're glad the technician provided good service once he arrived.
Sears Home Services on 1767744337661
francisco S,
Customer service response - Hi Francisco, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1762911601307
Great repair man but 37. 00 dollar part cost 556.00.
Dwight W,
Customer service response - We apologize for the pricing concern, Dwight. Thank you for your feedback, and we're glad the repairman provided great service.
Sears Home Services on 1762300075956
Stood us up on first day scheduled and no human to speak to so could not call and get any live updates other than app saying they are coming (they did not). I gave them a second chance and serviceman was nice and came as scheduled at second try. Had to order parts and was too expensive so buying a new dryer.
Seth H,
Customer service response - We apologize for the initial scheduling issue, Seth. We're glad the serviceman was helpful on the second visit, and we appreciate your feedback on the cost of repairs.
Sears Home Services on 1748393765979
We have a problem, it has been over 8 hour, the top refrigerator is cooling fine, there is nothing going on in the freezer and the ice maker isn’t working!
Steve G,
Customer service response - We apologize for the trouble you've faced, Steve. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1786327238630
