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4411 W Broad Steet Reviews
Read reviews from customers who used our services at 4411 W Broad Steet
Total reviews
198
Average Rating
4.6/5
Excellent experience! Lito had the problems with the Refrigerator Compressor Overload and Start Relay diagnosed within 5 minutes (which I had suspected) and, the Refrigerator Temperature Control Thermostat (which I had not) diagnosed in another 10. Within an hour, he had replaced both controls and had everything buttoned up. Two weeks later, everything is still running perfectly. My deepest thanks to Lito's technical knowledge and the whole Sears team for helping me avoid what have could have been a major expense and headache.
Chris L,
Marwa K,
Customer service response - Thanks for the great rating, Marwa! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1777735932454
Robin J,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749008076631
Good service. I was disappointed that there were two days I waited only to be told they couldn't make it and I was rescheduled. Other than that I was pleased with the service. I am a sears retiree and I know the importance of keeping your commitments.
Bob I,
Customer service response - Thank you for your feedback, Bob. We apologize for the rescheduling inconvenience and are glad to hear you were pleased with the service.
Sears Home Services on 1745193386893
Melissa S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733419573138
I wasn’t happy because he was not scheduled to arrive within the window that I selected. He was very respectful and apologetic and efficient.
Joy M,
Customer service response - Thank you for your feedback, Joy. We're glad to hear our technician was respectful and efficient, and we apologize for the scheduling inconvenience.
Sears Home Services on 1729134241646
Patricia S,
The technician and the actual call was fine once he arrived. The scheduling is problematic. I signed up for an 8am to 12pm window and the time kept getting pushed til arrival was quarter to 3. The link in the earliest texts did not work. Went to an error page. Every number I called went to an automated system with no option to talk to an agent. The text back from the phone system did provide a link that shows updated times, but it is quite a long day to be waiting on service diagnosis.
Doug H,
Customer service response - We apologize for the scheduling issues and communication difficulties, Doug. Thank you for your feedback, and we're glad the technician provided good service once he arrived.
Sears Home Services on 1767744337661
francisco S,
Customer service response - Hi Francisco, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1762911601307
Great repair man but 37. 00 dollar part cost 556.00.
Dwight W,
Customer service response - We apologize for the pricing concern, Dwight. Thank you for your feedback, and we're glad the repairman provided great service.
Sears Home Services on 1762300075956
