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9505 Colerain Ave Reviews
Read reviews from customers who used our services at 9505 Colerain Ave
Total reviews
108
Average Rating
3.9/5
The technician Sean,was wonderful. Very knowledgeable but this review is for Sears itself. You cannot get a live person EVER when you call them. Our furnace went out and they came right out on Oct 24 and we just got it fixed and working almost a month later. No communication from Sears but thankfully Sean kept us aware ever step. He went above and beyond what we expected, HOWEVER SEARS HOME REPAIR IS OFF MY LIST.
Carolyn H,
Customer service response - Thank you for your feedback, Carolyn. We're glad to hear Sean provided excellent service, but we apologize for the communication issues with Sears. Your input is valuable, and we'll work on improving our processes.
Sears Home Services on 1763429980095
The repairman was polite, professional and proficient! He located snd identified the issue and then gave us an estimate for the parts and labor. due to the age of the dryer, we opted Not to proceed with any repairs.
Sheri G,
Customer service response - Thank you for your positive feedback, Sheri! We're glad to hear our repairman was polite, professional, and proficient in assessing your dryer issue.
Sears Home Services on 1761699599865
Both Simeon and Dwayne were highly knowledgeable, professional, and friendly. Unfortunately the dishwasher still leaks badly.
Randall G,
Customer service response - Thank you for your feedback, Randall! We're glad to hear Simeon and Dwayne were knowledgeable and professional. Please contact us directly so we can address the issue with your dishwasher.
Sears Home Services on 1761532150902
Dwayne was great, fixed the issue and had me up and running in no time!
Dj T,
Customer service response - Thank you for your positive feedback, Dj! We're delighted to hear that Dwayne was able to fix the issue quickly and efficiently.
Sears Home Services on 1758674116398
Cheryl J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1758504162456
Pam C,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1758504173770
Angela Z,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1758162204060
Christopher was very knowledgeable and showed a very personable interest in resolving our issues. Very detailed and informative.
Tim H,
Customer service response - Thank you for your positive feedback, Tim! We're delighted to hear that Christopher was knowledgeable and provided detailed and personable service.
Sears Home Services on 1757642409936
Stephen was knowledgeable and helpful in getting my equipment going. Highly recommend him as he will not disappoint you. Thanks again Stephen.
Rodney S,
Customer service response - Thank you for your positive feedback, Rodney! We're delighted to hear that Stephen was knowledgeable and helpful with your equipment.
Sears Home Services on 1757033663364
Herb W,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1754280782278
