9505 Colerain Ave Reviews

After telling the clerk what my problem was and what needed to be done, I entered the model number in the e-mail and thought that would be enough, The technician showed up on time, took the stove apart then told me what needed to be replaced. He didn't have the part with him so he would make another appointment. So another week or two to have my stove repaired. Not!!!

Terrible terrible terrible. If your home warranty sends these guys out to fix something be prepared for them to tell you it’s not covered because your appliance was misused or abused. For example. Imagine using your dishwasher the same way you’ve used every dishwasher over the past 30 years then a heating element warps. Yes warps and burns a hole in the tub. Obviously washing dishes on the racks is not how you’re supposed to use a dishwasher I guess because if you do then you’re misusing or abusing your dishwasher. So do not load your dishwasher, do not put soap in your dishwasher, do not turn your dishwasher on because you are abusing it. Can’t make this stuff up.

Been here multiple times and frig is not fixed

Had an appointment for 12/15 from 8 to 5pm. The technician didn’t show up and then lied and said they came and missed us at 5:44pm. We were home the whole time and they didn’t show up. They didn’t call or anything. It said my technician’s name was Sean who supposedly had 5 stars. I called the 800 number and they said they would leave a message for the technician to call me. They didn’t call me (big surprise). I called back later the same night and asked them to have the technician come the next morning and they left him that message. The next day, they had automatically rescheduled the appointment for 12/22 a week later! This is unacceptable! No call and no show? I thought Sears was a reputable company.

Don't know what he's doing

I was quoted a price for the service call and when the technician finished the price was nearly 40% more. All he could say was “I don’t know why they quoted you a lower price”. I paid the higher price and will never use them again.

The Sears repair service man completed the leaking water problem in the refrigerator. However, the damage been that had to be replaced. Was also broken the second one. A new non-broken refrigerator been needs to be ordered and sent to the customer. The work is not done yet. Please help ASAP.

The technician was horrible. I requested service for an ice maker not dispensing ice, the technician didn’t run any type of diagnostic test, I had to point out to the tech where the ice maker was located. I requested another tech to come out and they indicated that I would be charged another diagnostic fee of 129 dollars. I wasn’t about to let a company replace the ice maker at 650 dollars when they didn’t appear to be competent. So I basically paid sears 129 dollars for a tech to come out and stick his hand behind the ice maker and tell me something that I already knew!!!!!!! Here is an update. I went and googled how to fix ice maker, google searches recommended doing a reset of system, once I did a reset after about six hours unit started producing ice. Sears wanted to charge me over 650 dollars to replace the ice maker. I will be making a complaint to the Ohio attorney General.