9505 Colerain Ave Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 3.9/5 (54 reviews)

daniel H

February 09, 2024

Nic went to work immediately after arrival and completed the work in a timely manner. I am adding one comment about Sears Appliance Repair generally; the number of reminders and confirmations in advance of the service is overwhelming. In spite of the constant communication, no contact information is provided. An Internet search wasn't successful in finding a telephone number either.

Source: Google

Customer service response - We appreciate your feedback regarding the promptness and efficiency of our technician, Nic. We apologize for any inconvenience caused by the excessive reminders and lack of contact information. Thank you for bringing this to our attention.

Sears Home Services on February 09, 2024

Sherese S

February 05, 2024
Source: Google

Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!

Sears Home Services on February 05, 2024

Jessica M

October 26, 2023

Very polite, Very fast and explained what the problem was, what he did to fix it and how to maintain our hvac drain

Source: Google

Allan F

December 21, 2023

Customer Rep was very good on fixing our washing machine, had his parts on him he was done by with in two hours!

Source: Google

Sandra D

November 10, 2023

Rezon, Was very professional, So warm and Friendly. Would always recommend Him..He is a Great Asset To your Company. Ordered parts for our freezer, in a week, put together and doing wonderful. 😊

Source: Google

Megan P

November 13, 2023
Source: Google

Harvey

November 21, 2023
Source: Google

Cathy A

November 22, 2023

Christopher was prompt and did a great job! Highly recommend.

Source: Google

Brandon B

February 05, 2024
Source: Google

Customer service response - Thank you for the 4-star rating, Brandon! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.

Sears Home Services on February 05, 2024

Patrick W

May 12, 2025

Impossible to talk to a human via phone. The virtual scheduling keeps giving me an appointment for 7AM to 6PM. Then during the 11AM hour they text that no one is available today please reschedule. Today was the third appointment they texted me to reschedule. Their scheduling system is a joke

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 12, 2025

Average Rating: 3.9/5 (54 reviews)
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