9505 Colerain Ave Reviews

So exspecive. Cheaper to buy new.

Impossible to talk to a human via phone. The virtual scheduling keeps giving me an appointment for 7AM to 6PM. Then during the 11AM hour they text that no one is available today please reschedule. Today was the third appointment they texted me to reschedule. Their scheduling system is a joke

Very disappointed with the service. We were given an 8:00-5:00 window when a serviceman would be out. With every other company, we’d have received an email or phone call when the tech was on his way or at least a shortened window of when he’d be coming. We received no such update , he showed up in an unmarked vehicle and didn’t even bother introducing himself. If he did I didn’t catch it because he talked so quietly and low the entire visit I could hardly understand what he was saying. He seemed uncomfortable the whole time he was here, and it was hard to get information about what would be needed, cost etc of future work since he wasn’t able to fix the issue with our refrigerator. When it came time for payment, he said he texted the link to my husband…he had a number that was not associated with us in any way, despite my husband having corrected this mistake when he set the appointment up. Less than an hour after he left, we noticed a horrible smell, and found that the back of our refrigerator was spewing smoke. Fortunately we were home to catch it, otherwise we’d have had a house fire as a result of whatever he messed up when he tried steam cleaning the vents and whatnot in the fridge and freezer. Very dissatisfied, we’ll not be using this service again!!!!

Their technicians came to my house six times trying to fix my refrigerator four different technicians three different parts. Six visits ended up buying a new refrigerator could not repair it. Do not recommend the service.

This was the second service call for the same issue. The first call ice maker was replaced and he didn't test it to make sure it worked prior to leaving. This second visit I requested he test it before leaving and it didn't work. He had to work hard to find out what was wrong and finally fixed it. When talking with him he was rude as he kept looking at his phone. Additionally, this AI this company uses was not helpful and there needs to be a way to actually speak with a human. Was very disappointed and frustrated with trying to get my refrigerator fixed.

The technician was a really nice guy. This review is regarding the business practices of Sears. They knew before coming to my house exactly what washing machine I had, the part they were ordered for what they presumed was wrong, the price they would charge for that part and associated labor cost. So they knew that what they would be charging me would be more than my washer is worth. On top of that, they marked a $200 part up to $335 and wanted to charge $400 in labor for a job that would take under an hour. Completely unreasonable. I found this out as soon as the tech arrived at my house and yet I was not permitted to cancel the service appt because the part had already been ordered. I did not ask them to pre order the part nor did I authorize that. So they insisted they had to charge me the $120 for the service call. On top of that, the service manager will not return my call regarding this. I am extremely unhappy with Sears.

The technician came out literally did not do anything. He didn't take anything apart just opened the refrigerator door and kept saying he couldn't find anything wrong. He stood there and kept saying unhumm when I was explaining to him the issues. The light was out in the fridge and it was at 34 degrees on 1 setting out of 9. He steady opened the fridge saying the temp is now at 37 so its fine. Ah duh it will drop temp when you keeping the door stretched open. All He kept saying was I don't know what to tell ya. Then he offered to sell me something. I said what will that do. He says probably nothing. Omg it was just so much and I'm tired of writing. I will never use they services again.