9505 Colerain Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Susan M
Terrible experience. Do not use Sears. Way to long to post, but the gist is they came out and said what was wrong, ordered the parts to be delivered to our house and scheduled a date they would return. We then paid them in FULL for the parts, diagnostic fee and labor; and the work was never done. There was a disagreement between the technician that was supposed to come out and myself, and then he refused to come out. Sears has not refunded me the money for the labor, which is all I asked for; I was willing to pay for everything else. I have called numerous times and supervisors have "escalated" my complaint and request for refund to no avail. This has been going on for over two months. In the meantime, we had to get a separate company to come out and fix it, incurring another fee.
Customer service response - We're really sorry to hear about your experience, Susan. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 22, 2025
Tracy C
No one came. Second time and no one shows up. I waited all day for nothing. Didn’t even call or cancel ahead. 6 weeks without freezer. Not sure why anyone is using this company Technician Comments We do not service anything we can not get parts for
Customer service response - We apologize for the trouble you've faced, Tracy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 19, 2024
JD
Tech was great was in and out quickly. But trying to reach someone is impossible no matter what option of buttons you press no never get to anyone. Now it's broken again, and saying can't come until Aug 16th. 10 days from now!
Kim B
Customer service response - Hi Kim, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on July 22, 2024
Lois S
Never showed up. No call so I called my warranty company and they said they refused the job after I've been waiting 2 weeks for them while receiving texts they were coming. It's a big scam between them and the warranty company.
Customer service response - We're thrilled to hear about your positive experience with our service and Sean's helpfulness. Thank you for sharing your satisfaction with us!
Sears Home Services on July 15, 2024
Narayan R
Sears shocks!! Lifetime good bye to you. Will never recommend anyone.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
Ken S
After telling the clerk what my problem was and what needed to be done, I entered the model number in the e-mail and thought that would be enough, The technician showed up on time, took the stove apart then told me what needed to be replaced. He didn't have the part with him so he would make another appointment. So another week or two to have my stove repaired. Not!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 31, 2024
Steve K
Terrible terrible terrible. If your home warranty sends these guys out to fix something be prepared for them to tell you it’s not covered because your appliance was misused or abused. For example. Imagine using your dishwasher the same way you’ve used every dishwasher over the past 30 years then a heating element warps. Yes warps and burns a hole in the tub. Obviously washing dishes on the racks is not how you’re supposed to use a dishwasher I guess because if you do then you’re misusing or abusing your dishwasher. So do not load your dishwasher, do not put soap in your dishwasher, do not turn your dishwasher on because you are abusing it. Can’t make this stuff up.
Customer service response - Thank you for taking the time to bring this to our attention, Steve. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 07, 2024
Doug T
Been here multiple times and frig is not fixed
Customer service response - Hi, Doug, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on February 05, 2024
George H
Had an appointment for 12/15 from 8 to 5pm. The technician didn’t show up and then lied and said they came and missed us at 5:44pm. We were home the whole time and they didn’t show up. They didn’t call or anything. It said my technician’s name was Sean who supposedly had 5 stars. I called the 800 number and they said they would leave a message for the technician to call me. They didn’t call me (big surprise). I called back later the same night and asked them to have the technician come the next morning and they left him that message. The next day, they had automatically rescheduled the appointment for 12/22 a week later! This is unacceptable! No call and no show? I thought Sears was a reputable company.
Customer service response - Hi George, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on January 16, 2024
